Job Description:

Futurex is seeking talented individuals with a passion for technology and an interest in business to join our team as a Technical Support Engineer. This position is on-site at Futurex's Engineering Campus in Bulverde, 15 miles north of San Antonio, Texas.This position involves individuals in both the business development and IT support for Futurex's advanced line of cryptographic security solutions. Initially, individuals in this position work to develop a deep knowledge of Futurex technology and industry standards by participating in our software quality assurance process. This progresses into customer support and sales with Tier-1 organizations worldwide.RESPONSIBILITIES INCLUDE:Provide ongoing technical support and guidance to Futurex's global customer baseTest and troubleshoot new and existing hardware, software, and firmware developed for the data security and encryption industryApply business knowledge and technical ability to create state-of-the-art solutions to help enterprises secure their sensitive dataTrain customers on the Futurex product line and data security best practicesHelp develop customer IT environments and provide project management services for custom initiativesWrite and maintain technical documentation released to the publicUnderstand industry-specific APIs and protocols used when interfacing with external systemsRequirementsREQUIREMENTS3-5 years experience in a related IT fieldBachelor's degree in cybersecurity, or a technical andor business related majorBroad information technology backgroundStrong communication skillsStrong problem-solving skillsFlexibility to assist in several different departments of the companyStrongly PreferredFamiliarity with enterprise data encryption technology, including hardware security modules (HSM); enterprise key, certificate, and PKI management solutions; andor tokenization for PCI DSS complianceExperience with TCPIP networkingExperience with multiple architectures and platformsExperience with OpenSSL, Linux, scripting (Python, Perl, Bash)Experience with technical support, sales, or quality assuranceBenefitsCompetitive compensation and opportunities for advancementOpportunity to travel to worldwide destinationsHealth, dental, vision, life, and shortlong-term disability insurancePaid vacation, holidays, and sick leaveComplimentary gym membership on Bulverde campusRetirement plan with employer contribution matchScenic corporate campus with amenities including a tennis court, jogging trail, and putting greenWelcoming, family-style corporate culture uniquely suited to fast-paced, entrepreneurial, and motivated individuals