Job Description:

Position Overview: In this critical role you will provide direct and professional support to both the Mach7 Services organization and customers with complex problem-solving requests. This role requires an understanding of clinical imaging workflows and how those workflows translate into our software design, code, and databases to provide innovative solutions for our customers. Ideal candidates will demonstrate strong communication, organization, and problem-solving skills.The lists of responsibilities include the following, but are not limited to:technical support of Mach7 applications via phone, email, and web in a collaborative team setting.Service team escalation technical analysis of complex issues. These issues may include, but are not limited to working with systems infrastructure, integrations to third-party systems, DICOM, HL7, SSL certificates, IIS, relational database queries, network load balancers, storage stacks, and general imaging workflow.with Product Development, QA, and Development teams on product issues and defect resolution.solutions to problems and contribute to internal knowledge base.application training to both internal resources and off-hours escalation on-call and other off-hours projects.mentoring to other service engineers in areas of expertise.root causes and develop solutions to resolve.travel may be needed.Qualifications:Requires a degree in a related field andor 7-10 years of experience in the field.Strong interpersonal skills with a customer service orientationExcellent oral and written communication skills; ability to interpret technical situations to lay audience.Tenacious analytical thinker with excellent problem-solving ability; eager autonomous knowledge seekerWorking knowledge of Windows and Linux operating systems and their componentsDeep knowledge of Healthcare IT systems including but not limited to PACS, RIS, EMR, and HIS applications.Strong working background in DICOM, HL7, and other Healthcare imaging standardsAdvanced knowledge of relational databases including SQL andor PostgreSQL including query construction and optimization, and database administrationVersed in connectivity troubleshooting methodologies.Strong understanding of object-oriented programming with .NETJavaComfortable balancing project work with interrupt-driven responsibilities due