Job Description:

The Senior Account Manager cultivates and maintains AssistRx's relationship with our Pharmaceutical manufacturing partners. In this role, you'll be working with pharmaceutical executives (Associate Director and above) on a daily basis to ensure they are receiving maximum value from iAssist's features and services. The Pharmaceutical Account Manager presents new ideas and innovations to clients, upselling and enhancing their product and is the liaison between the Pharmaceutical Brand Teams and all key AssistRx stakeholders.ResponsibilitiesForms strategic partnership with clients by developing a working knowledge of their business goals, technical challenges and infrastructure configurations to ensure an outstanding customer experienceEstablish and maintain a role as advisor to clients and colleaguesPresent new ideas and innovations to client to upsell and enhance their products and servicesResearch high-level solutions for the clientDevelop the relationship with the client through regular meetingsconference calls to review service quality and ensure they are receiving maximum benefit from iAssist's features and benefitsWorks with Client Services to solve complex support issues effectivelyManages the delivery of recommendedagreed-upon services to achieve high client satisfaction and trustDetermines most effective method of problem resolution by utilizing internal resources when necessaryPrimary point of contact for sales and serviceDetermines most effective method of problem resolution by utilizing internal resources when necessaryParticipates in client quarterly reviews, attends annual Plan Of Action meetings and other travel as neededPlan milestones and track progressEffectively keeps others adequately informed by presenting information to everyone involvedRequirementsAbility to effectively express ideas and thoughts verbally and in written formExhibits good listening skills and comprehensionEffectively keeps others adequately informed by presenting information to everyone involvedAbility to define problems, collect data, establish facts and draw valid conclusionsBachelor's degree (B. A.) from four-year college or university or equivalent experienceMinimum three years of experience working in a customer support andor sales capacity roleExperience working for or in PharmaExperience working with Pharmaceutical Brand Teams is essentialProject Management, HUB Operations or Specialty Pharmacy OperationsAccount Management strongly desiredTechnical skills a mustBenefitsSupportive, progressive, fast-paced environmentCompetitive pay structureMatching 401(k) with immediate vestingMedical, dental, vision, life, & short-term disability insuranceAssistRx, Inc. is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors, or any other protected categories protected by federal, state, or local laws.All offers of employment with AssistRx are conditional based on the successful completion of a pre-employment background compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Sponsorship andor work authorization is not available for this position.AssistRx does not accept unsolicited resumes from search firms or any other vendor services. Any unsolicited resumes will be considered property of AssistRx and no fee will be paid in the event of a hire