Job Description:

FSLA Classification: Non-ExemptReport To: Chief Operating OfficerSupervises: NAHiring Range: $20-25 per hourPosition: The Pharmacy Tech Medication Adherence Specialist (Pharm Tech) supports CHPA members in meeting Healthcare Effectiveness Data and Information Set (HEDIS) and Medicare Star Ratings medication adherence and utilization measure goals. Members include Community Health Centers (CHCs), also known as Federally Qualified Health Centers (FQHCs), participating in the Accountable Care Organization. The personnel in this position will use their knowledge of pharmacy workflows, health coaching, and insurance plans to assist in development and implementation of supports related to medication adherenceutilization and as determined by their direct supervisor or CHPA leadership. Responsibilities:The Pharm Tech will interact with operational and clinical leadership to assist in the identification of medication adherenceutilization opportunities and will provide targeted support to CHCs to improve outcomes in CHPA's value-based contract initiatives. Medication adherenceutilization supportImprove medication adherence rates by identifying barriers that prevent patients from taking medication regimens appropriately and work with care team members to help patients be successful in managing their health. Telephonic and electronic outreach to patients based on internal and payer reports that identify those who may need additional help in managing medications and getting timely refills. Coordinate with members of the patient care team, including providers, pharmacists, nurses, and patient care coordinators to address patient needs related to medication use. With a strong knowledge of pharmacy workflows, insurance plans, and available resources, help patients navigate the complexities of obtaining prescription medications and refills. CHC SupportAssist the department, direct supervisor and CHPA in the development of education tools related to Medication AdherenceUtilization.Support and assist the Pharmacist in the creation of education that will train members of the patient care team as well as CHPA staff, for medication adherenceutilization. Maintains a database with the results of outreach calls to patients and report on progress and statistics on the measures. In collaboration with the Pharmacist, provides monthly or ad hoc feedback on opportunities to improve medication adherenceutilization. CHPA SuccessAssist in all CHPA dashboard and scorecard initiatives to improve performance outcomes. Assist supervisor in implementing best practices, policies, and procedures to increase support services to the CHCs served.Assist in developing and sharing guidelines and best practices with internal CHPA team to help improve medication adherenceutilization measures.Behavioral Expectations:Display a positive and respectful attitudeProvide excellent customer service to membersRepresent the organization in a responsible and respectful mannerWork with honesty and integrityPerform job duties to a reasonable, acceptable standardMaintain great communication with the team and membersConduct self in a professional manner, especially when serving members and communicating with peersFollow set policies and procedures when dealing with problems or issuesTeam Expectations:Respect each other, and be courteous and sensitive to everyone's needs and concernsBe accountable for workBe flexible about job and task assignmentsBe willing to help each other Ask for help when needed, following CHPA's chain of commandBe open to constructive feedback without being defensive or negativeBe self-motivated and reliableShare ideas for improvement respectfullyBe positive and encouraging to other team membersQualifications:To achieve high-quality outcomes the Pharmacy Tech is to have knowledge of HEDISStars measures and guidelines, clinical documentation standards, and have the following educationtraining and skills:High School diploma or equivalentCertified Pharmacy Technician (CPhT) preferred with at least 3-5 years of community or retail pharmacy technician experience; a Medical Assistant or LPN will be considered with experience in HEDISStars measures, specifically medication adherenceutilization measuresExperience with HEDIS medication adherence and utilization measuresKnowledge of several EHR systems preferred (ECW, Athena, Greenway Intergy, Epic)Experience with Microsoft Office including PowerPoint, Excel, and Microsoft Word with the ability to manipulate basic information and data required for preparing reports and delivering trainingExceptional interpersonal, public speaking, and presentation skills to deliver training and education preferredExceptional customer service skillsAbility to adapt to changing initiatives and priorities based on the needs of CHPA and the CHC's successAbility to professionally communicate and manage conflict in both an internal and external settingAbility to work independently and self-motivate to complete tasks; resourceful and proactive Fluent in spoken and written English, with reading comprehension skillsAbility to speak or write in Spanish would be helpfulDisplays cultural competence in diversity, equity, and inclusion to fit CHPA's cultural values and missionAbility to travel to and within the state of Colorado (up to 25% travel within the state of Colorado) with an unrestricted driver's license and an insured vehicleHome office that is HIPPA compliant and has high-speed internet capabilityMobile device for work purposesWorking Environment and Physical Activities:24 hours per week, flexible during M-F (typical business hours and may include evening hours)Hybrid position - work from home with up to 25% travel capability This position may require travel to meetings in the state of ColoradoCHPA is an equal opportunity employer offering a casual work environment, a competitive salary (DOE), and the following benefits:401k retirement plan with an employer contribution match Free 247 access to confidential resources through an Employee Assistance Program (EAP) A generous mix of vacation, sick and holiday paid days offView the full job description: