Job Description:

Duration: Contract-to-HirePay: 22hrLocation: Onsite in Eden Prairie, MNThe duties and responsibilities of this position consists of, but are not limited to, the following:With a focus on quality and efficiency, execute one or more of the following tasks and in accordance with office and company policies and standard operating procedures (SOPs):Providing shipment information, creating orders, activating shipments, building loads, assigning loads, scheduling appointments, tracking and tracing shipments, entering events and invoicingMonitor task boards and assigned email accounts to respond to customer and carrier requestsDocument events utilizing knowledge gained through SOPs and experience and, when required, follow defined escalation procedures and trainingFollow through on customer or carrier requests to ensure satisfaction.Escalate questions or requests when necessaryValidate and ensure the accuracy of load data in systems according to CHR and customer standardsOther duties or responsibilities as assigned according to the team andor country specific requirementsQUALIFICATIONSRequired: High school diploma or GED Previous customer service experiencePreferred: Bachelor's degree from an accredited college or universityBasic Proficiency in Microsoft Office Suite of programsPrevious customer service experience in a call center or similar environmentDemonstrated communication, prioritization, and time management skillsPrior work experience that required attention to detail and accuracyValues a diverse and inclusive work environment