Job Description:

Pay Range: 17.00 - $22.22hourJOB CULTUREThe Masonic Homes of California are committed to a culture of Leadership. Our culture is to provide superior service to members, residents and staff through a sound and progressive model of service and care which aligns our mission, vision and operations. We demonstrate excellence in core services and place value on high quality job performance, professional development, effective time management, budget management, workplace safety and residentemployee satisfaction. We are dedicated to disciplined innovation and continuous quality improvement - we are a learning company. We are committed to sharing our knowledge and being an organization that attracts the best and brightest talent. We are team-oriented, caring and honest.Job SummaryThe Receptionist is responsible for providing a friendly, warm, efficient, professional and reliable "front deskconcierge" service to our residents, their families, employees and friends of the Masonic Homes of California while also ensuring the safety and protection of our residents, employees and the Home's property within established policies and procedures. Uphold the Communication DepartmentConcierge service theme.Essential FunctionsFront DeskConciergeProject a professional appearance: well-groomed, appropriately dressedMaintain a professional workspace: well-organized, lack of clutter, etcMonitors safety devices, namely fire monitoring equipment, boiler and smoke detector alarms. In responding to an alarm, contacts the appropriate personnel and performs acts consistent with established Communication policies & proceduresGreet and direct visitors in a friendly and helpful mannerAnswer all incoming calls to the Masonic Home of CA standardDirects incoming calls and messages to appropriate staff or residentAssist residents with outgoing callsDemonstrate multi-tasking abilities in telephone operationRecord accurate messagesMaintain stock of paper and other office suppliesKnowledge and understanding of role in emergency situationMaintain a current filelisting of residents by name and room number, emergency phone numbers of on-call staff, department extensions, key personnel, etcLabel newspapers for residents and staff for daily distributionAssist in general clerical and administrative functions as requiredReceive, coordinate, and distribute all mail and deliveriesMaintain pertinent key and residents' status logs, issue keys according to established procedures. Maintain accountability for keysInitiates a Notification of Temporary Absence form for residents who wish to leave the facility overnightReports equipment malfunctions and breakdowns as soon as possibleRemains at the Communication Center until relief for breaks, meal periods and end of shift arrivesMaintains good working relationship with co-workersProvide back-up support for other departments as appropriateRegular attendanceMaintain cash boxes (4).Sell meal tickets to employee and provide volunteers with free meal ticketsCollect cash for postage for outgoing mailCollect cash when making copies for residents Maintain petty cash Generate POS receipts and does month end closing of POSProvide backup assistance for Medical Billings' essential functionsTransitionsAssist Transitions Coordinator with general clerical transitions functionsGenerate brochure request from emails and inquiry tracking formsCollating and copy transitions documentsAdministrationAssist Administration with administrative dutiesPerforms general office duties during low volume periods to include sorting, collating, copying and data entryFinancial ManagementMaintain cash boxes (4).Sell meal tickets to employee and provide volunteers with free meal ticketsCollect cash for postage for outgoing mailCollect cash when making copies for residentsMaintain petty cashGenerate POS receipts and does month end closing of POSProvide backup assistance for Medical Billings' essential functionsRequirementsSKILLS, ABILITIES AND EXPERIENCE1 year experience on Multi-line Telephone Console (preferable but not required)Knowledge of computers, internet, and software applications including Windows 3.0 or 7.0 and Microsoft Office programsSkilled in building relationships with residents, staff, and family membersMust be able to work under stress and to relate to aging personsMust have a pleasant disposition at all timesAwareness of "Concierge Services"Educational RequirementsLicensesCertificatesAny combination of education and experience that would provide the necessary knowledge and abilities listed, typically:High School Diploma or equivalentBenefitsAt Masonic Homes, we are looking for team members who would like to combine their passion for helping people, good communication skills, decision-making skills, and great ethical standards with the opportunities to advance your return for your skills, you will be offered:A work environment focused on teamwork and support Excellent health, wage replacement and other benefits for you and your family's well-beingA generous contribution to a 401K plan whether or not you participate, and an additional contribution from the company when you participate in the planInvestment in your growth through Tuition Reimbursement