Job Description:

The Care Navigator is the first face members and patients see when entering a clinic and is instrumental in helping members feel welcome. The Care Navigator will provide a variety of clerical, clinical and membership enrollment tasks. Daily responsibilities will include helping coordinate patients' health needs, social services and answering non-clinical questions. It will also include partnering with the Patient Advocate(s) on events and seminars for Residents and Members, engaging directly with individuals, and working to help the rest of the team coordinate and provide additional services. This role combines traditional and effective clinical operations management, problem-solving, and organizational skills in a truly rewarding, multi-channel growth role.Essential Functions:The Care Navigator will apply clinical and administrative training to assist the Primary Care Provider in implementing the care of patients. These tasks include:Checking our patients in and out of their visits with the ProviderRegistering patients, including gathering copies of insurance cards, driver's licenses or identification cards, authorizations, referrals and other medical records - managing the upload and routing documents in Athena, our EMRScheduling patient appointments and updating patient information within AthenaWorking with patients and other physician offices to obtain medical recordsManaging the phone line for the clinic - e.g., appointment reminder calls, refills, following up on referrals, and tracking of lab pleting patient intake, including vitals and history for clinical encountersVenipuncture and completion of basic lab tests, e.g., UA, rapid strepflu at the direction of the ProviderRemoving sutures and changing dressings at the direction of the ProviderAdministering medicine and injections - at the direction of the ProviderPreparing and assisting with medical procedures and examsPerform Electrocardiograms (ECG) for providers to readProviding basic patient education, e.g., diet, exercise, and providing iFOBT kitsAssisting with Population Health Management, e.g., patient outreach and panel list managementGoing above and beyond in all circumstances to ensure members receive the best careExternal vendor lab management, including but not limited to Quanum for ordering supplies and retrieval of lab resultsEducation & Experience Requirements:A Certified or Registered Medical Assistant or a State Licensed Practical Nurse3 years of clinical and administrative experience3 years of experience working in an Electronic Medical Record SystemBasic Life Support (BLS) certificationPhlebotomy experience and certification required or willing to obtain in six monthsStrong computer skills and a basic knowledge of Microsoft OfficeAbility to work without direct supervision and perform tasks autonomouslyAbility to collaborate with professional colleagues as necessary to provide quality careAbility to consistently present a friendly, welcoming, and professional public-facing appearancePrimary Care, Family Practice, or Geriatric experience preferredExperience working with Athena (EMR) preferred