Job Description:

The Pixelogic Internship is a paid position at $18hr. In this role, you will develop in the technical support and support processes for all facets of the operation. This is a first response position which includes responsibilities in hardwaresoftware installation, telecommuting support, collaboration with teams to provide support where needed and exploring process improvements.You will go through training, learning and knowledge application for twelve weeks. Each week you will be required to meet or exceed set objectives and will evaluate these goals in a regular 1-1 meeting. You will be assigned a direct manager and a mentor resource to help them learn and develop. Your work will be hands on and the skills acquired in this role are transferable to any entry level IT Technical Support role.Training includes introduction to IT process and procedure as well as systems and support. Across the twelve weeks you will follow a curriculum that incorporates planned learning experiences through the Pixelogic LMS, in-person coaching, and application.Provide Help DeskService Center style support, monitoring inbound technical support requests, calls, and tickets for all employeesManage support issues from start to resolution, escalating only when necessaryCollaborate with other technology teams as needed to determine the best solution to challengesPartner closely with IT and technology teams to assure consistent support methods and policies across sitesProvide support for onboarding, provisioning, entitlements, and tech training for new hiresInstallation of desktop hardware including workstations, displays, tablets, and related peripheralsInstallsupport a wide array of software, both internally developed and third partySupport multiple hardware and operating system build processes including Mac, iOS, and Windows, as well as correlating software & accessoriesBasic support of server infrastructure & network equipmentBasic support of AV & media systemsCreate thorough documentation of processes and procedures leveraging centralized knowledge base (i.e., Zendesk, Confluence, ManageEngine)RequirementsPursuing a bachelor's degree in information technology, computer science, or related technical field (must be able to provide a copy of school transcripts upon request)Must be able to commit to 12 weeks of work at full-time work schedule. Must be able to work onsite in Culver City, CA - this is not a remote positionMust be able to start in mid-May 2023 and have a reliable transportation to report to work on timeWorking knowledge of Mac OS, iOS, and Windows operating systemsFamiliarity with Linux desktopFamiliarity with remote desktop technologies, such as Teradici and RDPFamiliarity with ticket tracking, tech support tools, documentation platforms, and diagnostic systemsProficiency with productivity applications such as Microsoft Office, and administration of these systemsProficiency with common video conferencing platforms such as Zoom, Google Chat and MS TeamsAbility to diagnose, repair or replace computer system components (storage mediadrives, graphicsGPU cards, memory modules, etc)Strong analytical problem-solving skillsExcellent communication skills and a strong customer service orientationAbility to lift heavy equipment (51 lbs.) and use standard lifting equipment such as a hand truck, push cart andor platform cartInstall, configure, and maintain desktoplaptop computers and mobile devices