Job Description:

Receive, prioritize and respond to incoming Service Desk requests in accordance with established service-level agreements (SLAs) Utilize your comprehensive knowledge of computer hardware, software, mobile devices, printers, and other technology tools to troubleshoot, diagnose, and resolve complex issues. Provide high-quality end-user support while adhering to established operational and procedural measures Manage user and device event tracking through global ticketing system Collaborate closely with our esteemed executives, acting as their trusted technology advisor. Understand their unique needs and deliver solutions that enhance their productivity and effectiveness. Maintain a customer-centric approach to all interactions and foster strong relationships with the executive team Provide technical and troubleshooting assistance related to MS WindowsOffice and other desktop applications Source computer hardware including devices, peripherals, and equipment, and coordinate approval as needed Enroll and administer thin clients Maintain and support office telephone systems and software, audio-visual (AV) equipment and multi-function printers Manage usercomputergroup objects within Azure and on-prem Active Directory (e.g., password resets, addsmoveschanges, foldershare permissions) Provide limited technical and troubleshooting assistance related to the company's critical business systems Perform on-call duties and technical implementationsupgrades that may occur after normal business hours and on weekends as required to minimize business impact Assist with users becoming and remaining compliant with the company's IT security policies and minimum standards Participate in the creation and maintenance of enterprise operations documents (i.e., policies, standards, procedures and guidelines) Liaise with third-parties as it relates to any of the aboveRequirementsBachelor's Degree in Computer Science, Information Systems, or other related field, or equivalent work experience preferred One to three years of relevant experience Self-starter who takes initiative and requires minimal supervision Strong analytical and problem solving skills, systematic thinking, and a good understanding of technologies deployed in the IT environment Customer focused with the ability to communicate and develop relationships with all levels of the organization Excellent written and oral communication skills Ability to multi task Team mentality and the ability to work effectively with diverse stakeholders Attention to detail Ability to accomplish tasks by established deadlines and to use time efficiently to balance competing demands and priorities General understanding of how IT infrastructure supports business goals and objectives Open to traveling if necessary HDI and ITIL Foundations Certification a plus