Job Description:

About Us:LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700+ clients, LTIMindtree brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by nearly 90,000 talented and entrepreneurial professionals across more than 30 countries, LTIMindtree "” a Larsen & Toubro Group company "” combines the industry-acclaimed strengths of erstwhile Larsen and Toubro Infotech and Mindtree in solving the most complex business challenges and delivering transformation at scale. For more information, please visit Title: FieldDesktop Support EngineerWork Location: New York, New YorkJob DescriptionThe role requires to provide phone, call and chat support for the end users of one of our prestigious client. This is an L1 role where the incumbent is expected to be aware about ITIL methodologies - Incident, Service Request, Change and Problem. The role demands excellent communication skills - oral and written, good customer handling skills and excellent collaboration skills with ability to work in shift 24X7. The person will contribute towards effective resolution of the issues and fulfilment of the service requests. Ideal candidate must be an experienced professional from same or similar field. HeShe must possess good knowledge of Windows, Active Directory, O365, Networking basics etc. The person will contribute towards achieving project deliverables (SLAsKPIsImprovements etc.). The ideal candidate must have hands on experience of resolving technical issues over the phone, chat and emails. All the Inbound calls, chat and emails in service deskBasic L1 level queries from end users and quickly resolve a wide range of Windows applications issuesTroubleshooting knowledge for internetLAN and WAN Connectivity issuesThe restoration is beyond the scope of the support escalate the issueproblem to appropriate resolver group using IT Ticketing SystemInstall, upgrade, support and troubleshoot Windows OS and any other authorized desktop applications on LaptopsDesktops.Upgrade, support and troubleshoot for printers & related computer hardware.General preventative maintenance tasks on computers, laptops & printers & configure desktop hardware to meet specifications and business standardsAccount administration, i.e., account creation and management and distribution lists on Office 365Account administration, i.e., account creation and management and password resets on Active DirectoryEnd users on basic software, hardware and peripheral device operation and solve basic queriesOwnership and responsibility of queries, issues and problems and document it in the ITSM TooliPadiPhonesAndroid for the users to enable them check emails and be connected on the go.Knowledge of Networking, Virtualization, Outlook, Windows & Mac OS, Web Based and Installable applicationsCustomer Focus• Providing timely and accurate resolution of technical issues experienced by the Users.• Excellent communication skills.• Identify and escalate severe issues which could cause production impact.Technical Skillset - Need to Know Networking Experience in LANWAN Environment Good knowledge of Active Directory Citrix O365Microsoft WindowsMobile Operating Systems (AndroidiOS)AntivirusTechnical Skillset - Good to Know *Knowledge of Infrastructure Exchange Server Technologies *Virtualization VMware Cloud Benefitsperks listed below may vary depending on the nature of your employment with LTIMindtree ("LTIM"):Benefits and Perks:Comprehensive Medical Plan Covering Medical, Dental, VisionShort Term and Long-Term Disability Coverage401(k) Plan with Company matchLife InsuranceVacation Time, Sick Leave, Paid HolidaysPaid Paternity and Maternity LeaveThe range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation.Disclaimer: The compensation and benefits information provided herein is accurate as of the date of this posting.LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, colour, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.Safe return to office: In order to comply with LTIMindtree' s company COVID-19 vaccine mandate, candidates must be able to provide proof of full vaccination against COVID-19 before or by the date of hire. Alternatively, one may submit a request for reasonable accommodation from LTIMindtree's COVID-19 vaccination mandate for approval, in accordance with applicable state and federal law, by the date of hire. Any request is subject to review through LTIMindtree's applicable processes