Job Description:

Position SummaryKey Medical Care, A SilverStone Health Company, is seeking a Care Coordinator, with a MA or LVN background. The Care Coordinator is responsible for performing administrative and clinical duties under the direction of a licensed healthcare provider. This role helps facilitate communication with patients and providers to provide high-quality patient care.At SilverStone Health we are reimagining the at-home continuum of care. We guide, empower, treat, and support patients and families facing a chronic or terminal illness, enabling them to make the most informed decisions throughout their healthcare journey.Essential Duties And ResponsibilitiesInclude the following. Others may be assigned.Consistently review assigned patients to make timely and appropriate patient care calls. Schedule patients for routine tele-visits with providers. Communicate with providers, including any outside specialists involved in patient careAssist in acquiring patient records. Creating and maintaining care plans based on provider approved care plans for patient centered care. Ensures care plans are shared with patients and families based on CMS guidelines. Provides patient and family education. Ensures compliance with CMS guidelines for Chronic Care Management. Assists in enrolling new patients to the Guided Care+ program. Communicate with interdisciplinary teams, such as social workers and home health for patient needs. Reports errors or issues promptly to supervisorMaintains security of medical records and patient's health information according to HIPAA standardsCommunicates with providers regarding immediate concerns with patients. Follows through with patient inquiries, requests and complaints. Forwards difficult and non-routine inquiries or requests to appropriate level for resolutionProvides occasional work guidance, technical advice, and training staffAdditional duties may be required by the care coordinatorQualificationsKnowledge, Skills, Abilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill andor ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Excellent analytical, organizational, and verbalwritten communication skillsDetail orientationAbility to manage multiple priorities with varying levels of complexityWorks efficiently in a team environmentStrong customer service orientationProficiency with MS Office applications and the internetAbility to read, write and speak English proficientlyKnowledgeable of and maintains HIPAA standards of privacy and confidentiality. Ability to use discretion appropriately and maintain confidentialityStrong listening skills and ability to show compassion for a diverse patient population and their familiesAbility to effectively present information and respond to questions from groups or patients, center staff, and the general publicEducation Experience: Include minimum education, technical training, andor experience preferred to perform the job.Required:2+ years experience in health education, patient navigation, andor health clinic patient assistance fieldHigh School Diploma or GEDValid Texas Driver's licenseMust have reliable transportationPreferred:Certification for Medical Assisting Active nursing license on Texas Board of Nursing in good standing Associates DegreeBilingual (Vietnamese, Chinese, Arabic andor Spanish with English)PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Specific vision requirements include the ability to see at close range, distance vision, peripheral vision, depth perception, and the ability to adjust focusWhile performing the duties of this job, the employee is regularly required to stand, sit, talk, hear, stoop, kneel, and use hands and fingers to operate a computer and telephone keyboard reach. Frequently required to stand, walk, sit, use hands to feel, and reach with hands and arms, includes ability to walk through skilled nursing facilities. Possess the ability to fulfill any office activities normally expected in an office setting, to include, but not limited to: remaining seated for periods of time to perform computer based work, participating in filing activity, lifting and carrying office supplies (paper reams, mail, etc.)Light to moderate lifting 20-25 pounds Fine hand manipulation (keyboarding)Ability to uphold the stress of assisting patients of diverse backgroundsWORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.The noise level in the work environment is usually lowWork is normally performed in a typical interior work environment which does not subject the employee to any hazardous or unpleasant elementsKey Medical is a smoke free workplace in compliance with federal guidelinesPosition will need to adhere to any immunization, vaccination, or other requirements in place at our client sites in accordance with their policies and proceduresTRAVELLocal travel to main Silverstone Health Office in downtown Dallas. 4100 Harry Hines Blvd Suite #375, Dallas, TX 75219Hours: Mon-Fri 8am-5pmReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.The company is committed to creating a diverse, inclusive, and equitable environment and is proud to be an equal opportunity employer. Qualified applicants of any age, race, religion, nationality, sexual orientation, gender identity or expression, disability, or veteran status will receive equal consideration for positions. We welcome people of diverse backgrounds, experiences, and abilities and believe that the unique experiences of our team drive our success.Powered by JazzHRlvmDca4fiA