Job Description:

Greater Vision Veterinary Care Centers is excited to add a new member to our team! We are seeking a candidate with great business acumen and strong management skills who enjoys leading and developing a team. The role of the Practice Manager is to support the veterinary practice team and manage essential business functions in partnership with the Managing Doctor (DVM). In collaboration with the managing doctor, the practice manager is responsible for ensuring the profitability of the practice and a healthy culture rooted in high-quality patient care and exceptional customer service.The ideal candidate has 5 or more years of experience as a veterinary practice manager with experience managing a multi-doctor practice. Prior experience with multi-site operations management is preferred.Practice Manager CompetenciesBusiness Acumen: Understanding how a business works, how it makes money and how the strategies and decisions impact financial, operational and sales results.Client Centric: Ensuring all practice activities result in the highest level of client satisfaction. Keeping the client, patient, and team members at the center of everything you do.Decision Making: The ability to make good decisions, solve problems, and decide on important matters is critical. Managers must be able to efficiently gather and analyze relevant data on different issues, evaluate results, and choose decisively between alternatives. They must be able to effectively implement their decisions, initiate action, and measure results.Critical & Strategic Thinking: Strategic thinking and planning are an essential part of financial forecasting, marketing plans, and long-term plans for growth of the practice. Managers must have the ability to identify questions, problems, and arguments relevant to these issues and to use logic and critical reasoning to identify the strengths and weaknesses of alternative solutions or approaches to problems.Planning & Priority: The manager has many different job responsibilities, several of which relate to compliance with professional and legal standards and regulations. As a result, managers must be able to organize their work efficiently, set priorities, and establish plans or timetables for achieving goals. They must effectively manage time and workload to meet deadlines.Continuous Learning: Best practices in management and legal issues are constantly evolving and managers must keep up with these changes. They must demonstrate curiosity for learning and actively seek out new information, technologies, and methods. They must also seek feedback and other opportunities for self-development.Leadership: Leadership is essential for the human resource tasks of a manager. Effective managers influence and motivate others in the workplace. They take initiative in organizing and coordinating the activities of group members and are successful at mobilizing group effort toward a common goal. Additionally, they are responsible for creating and maintaining a positive culture in the practice.Essential ResponsibilitiesDrive revenue for practice growthManage expenses including but not limited to drugs and supplies, labor and facility costsAssist in developing and maintaining salary schedules and job evaluations for all employeesProvide input on an annual budgetTriage in-house human resource issues and collaborate with the Heartland Human Resources teamEstablish and execute performance evaluationsEstablish internal operating procedures for the administration of the practice to ensure accuracy and completeness of veterinary records and reports, format, and compliance with the accepted hospital practices.Partner with the MDVM to ensure all team members are adhering to practice operating procedures that ensure the accuracy and completeness of veterinary records and reports and ensure formats are in compliance with accepted practice guidelines.Ensure compliance with regulatory agencies and laws. This includes but is not limited to OSHA, DEA, EEOC, ADA, and the Department of Labor. Develop and maintain procedures necessary to meet regulatory requirements.Frequently connect with Heartland RDO to ensure the practice and teams have everything they need to ensure high performance client satisfaction.Partners with Heartland's Support Center as needed to grow the business.Any other duties deemed necessary.Requirements QualificationsAbility to work on weekends when neededHigh school diploma or equivalentPrevious management experience is requiredPrevious veterinary medicine experience is requiredCVPM certification is preferredAbility to lift patients and carry equipment up to 25 pounds; ability to lift patients or carry equipment over 25 pounds with assistanceOversee OSHA safety techniques including use of proper PPEComputer skills, MS office applications, etc.Strong communication skills to ensure patient safetyBenefits OfferedPaid time offHealth insurance; dental insurance; vision insuranceRetirement benefits or accountsBonus incentiveCareer and professional developmentEmployee Assistance ProgramDVM Referral ProgramScrub allowanceCE allowancePersonal pet care discount