Job Description:

Provide swift and professional deskside IT supportPerform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutionsInstall, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service levelsUtilize the ticket management system to record, update and resolve tickets from the HelpdeskCollaborate with other support groups across global locations to help troubleshoot client issuesUtilize tools for building, monitoring and troubleshooting client devicesParticipate in Disaster recovery testing exercisesUpholding procedures for logging, reporting, and statistically monitoring desktop operationsWrite technical support and client documentation in form of Knowledgebase articlesMeet or exceed expected customer service levelsOther duties as assigned by the Level 2 Support ManagerWindows MAC SupportResolve Hardware Software issuesExperience with VPN, Soft Phones, Remote Desktop, VDIAsset Tracking Inventory ManagementStrong Communications Skills