Job Description:

Prolific is the growth firm. By combining the best traits of a consulting firm, marketing agency, and capital investor, we craft and execute bold growth strategies for emerging brands. Come join our optimistic, people-first culture. We believe the best is yet to come because we're building it together.Headquartered in downtown Indianapolis, Prolific has been recognized as a Best Place to Work by the Indiana Chamber of Commerce for four consecutive years. And we aren't done growing. Having been named to the Inc. 5000 list for seven years straight, we are looking to add more talent to our ambitious team.Prolific's state-of-the-art offices are filled with curious and kind people working alongside purpose-driven clients. We offer top-notch employee perks and benefits such as flexible PTO, fun team events, excellent insurance, Tuesday lunches, and amazing office snacks.Friendly people, fun offices and incredible clients make it enjoyable to come to work at Prolific. We hope you'll consider joining our team!Primary ResponsibilitiesRespond to all inbound help desk tickets in a timely mannerProvide excellent customer serviceDocument service interactions, ticket resolution, and infrastructure designConfigure, set up, maintain, and troubleshoot computer systems, hardware, and softwareDiagnose and repair computer issuesDiagnose and repair SaaS account issuesTraining computer usersManage device inventoryMaintain the technology in our Indianapolis, IN office (On-site)Maintain the technology in all our additional offices (Remote)The responsibilities are many, various, and not limited to those listed above.RequirementsProficiency with macOS computersProficiency with Windows 10 11 computersProficiency with networking technologyExcellent oral and written communication skillsExcellent problem-solving skillsAttention to detailWillingness to learnAbility to diagnose and resolve complex computer related technical issuesBachelors degree or equivalent experience in information technology or related field Additional Skills:While not required, understanding in the following skills is a plusExperience with Office 365 administrationExperience with networking administrationBenefitsGroup health insurance (Medical, Dental & Vision)401k matching programLife Insurance (Company paid)Flexible Paid Time Off (Vacation, Sick & Holidays)Short Term & Long Term Disability (Company paid)Training & developmentCell phone reimbursementHybrid work setting and casual dressOn-site fitness centerFree snacks & drinks available in the officeApplicant Note: This is an Indianapolis-based position. You must live within driving distance of the Prolific office or willing to relocate to be considered for the role.