Job Description:

OverviewEnvision Healthcare is a multispecialty physician group and practice management company. Established in 1953, our organization provides anesthesia, emergency medicine, hospital medicine, radiology, primaryurgent care, surgical services, and women's and children's health services to hospitals and health systems nationwide. Sheridan Healthcare, EmCare, Reimbursement Technologies and Emergency Medical Associates have recently joined forces to form Envision Physician Services. As one organization, we now provide a greater scope of service than any other national physician group. Our collective experience from hundreds of local, customized engagements, culture of continuous lean process improvement, and team of experts in the business of healthcare enable us to better solve complex problems and consistently give healthcare organizations confidence in our execution. Our combined organization serves more than 780 healthcare facilities in 48 states and the District of Columbia.If you are looking for a stable, fast-paced, growing Company in the healthcare industry that is committed to innovation, excellence, and integrity, then this may be a great next step in the advancement of your career.We currently have an exciting opportunity available for an experienced Desktop Support Technician II. Candidate needs to be local to the Nashville, TN area and must be able to work onsite our Nashville HQ officePosition SummaryThe Desktop Support Technician II role is a member of our Field Operations team and is responsible for managing the full life cycle of IT equipment for both clinical and non-clinical users. This includes reviewing requirements, recommending solutions, promoting standards, tracking inventory, imaging, configuring, and deploying systems, supporting, securing, and maintaining those systems, and the eventual deprovisioning and secure disposal of those systems when they reach end of life. This position requires a high degree of professionalism, teamwork, customer centricity, communication, a passion for working directly with end users, and top-tier technical aptitude. Task ownership from start to finish, with communication to the customer, is vital. Interactions with multiple teams, such as Service Desk, Infrastructure & Operations, Information Security, and Application Support is essential.ResponsibilitiesPerforms imaging, configuration, and deployment of software and IT equipmentMaintains, upgrades, and moves IT equipmentReviews end-user requirements, recommends solutions, and promotes standardsReceives shipments, asset tags, and tracks equipment in asset management toolSupports end-users via phone, remote support tools and hands-on interactionSkilled in issue determination and resolutionSupports and troubleshoots Microsoft Office and other application issuesSupports and troubleshoots Windows and Mac OS issuesSupports and troubleshoots network connectivity for approved PCs and mobile devicesEnsures that PCs meet IT security policy by installing security tools and applying security patchesEscalates issues and effectively communicates to appropriate personnel for resolutionProvide on-sitesmart-hands support as requested by Infrastructure and Operations and Security teamsDocuments all work related to customer incidents and requests in the ServiceNow ticketing systemWrites and edits knowledge base articles of known issue resolutions and technical informationPerforms root cause analysis on recurring issues as part of Problem Management with the goal of reducing incidentsIdentifies repeat tasks for scriptingautomation as well as process improvementOccasionally lifts andor moves up to 50 poundsSome travel required to support remote offices (10 - 25%)Provide afterhours support (on-call rotation)Sets and achieves weekly and monthly goals based on KPIs that measure handling of incidents and requests (# of incidents & requests resolved, customer satisfaction, # errors in documentinghandling of tickets, and mean time to resolution)Other duties as assignedReads and abides by the company's code of conduct, ethics statements, employee handbook(s), policies and procedures and other corporate mandates, including participation in mandatory training programsReports any real or suspected violation of the corporate compliance program, company policies and procedures, harassment or other prohibited activities in accordance with the reporting policies of the companyObtains clarification of policy whenever necessary and may use the resources available through the Compliance, Human Resources or Legal Department to do so QualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, andor ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functionsAbility to work in a fast-paced team environment and comfortable adjusting to changing prioritiesSelf-directed and detailed oriented with the ability to prioritize and execute tasks with minimal supervisionMust have excellent customer service skills and strong verbal written communication skills with the ability to communicate effectively with both novice computer users and experienced professionalsMust effectively manage time to make certain customer incidents are properly responded to in a timely mannerMust have working knowledge of imaging, setup, repair and configuration of Dell, Apple, Microsoft hardwareMust have working knowledge of Microsoft Windows operating systems, Microsoft Office, and the ability to troubleshoot related issues accordinglyMust have experience with Active Directory administrationMust have experience with Citrix administration and end-user supportMust have working knowledge in the configuration and troubleshooting of network printers, scanners and other peripherals.Must have the ability to prioritize tasks and effectively complete assignments within an estimated time frame.Should have a general understanding of IT Service Management concepts (ITIL, ITSM) EducationExperienceAssociate Degree andor related certification and 4 or more years of related experience in a Desktop Support environmentBachelor's Degree from four-year College or University preferred Computer SkillsTo perform this job successfully, an individual should have knowledge of:Windows 10 operating system troubleshooting and configurationMicrosoft Office 2016O365, configuration and troubleshootingDesktop hardware software installation, configuration and troubleshootingPrinter, scanner and other peripheral installation, configuration and troubleshootingNetwork configuration and troubleshootingTCPIP protocols and portsDesktop imaging creation deployment experience with MDT and SCCM preferredTicketing system documentation and knowledge base article creation experience Certificates And LicensesPreferred: A+, Network+, Microsoft, ITIL If you are ready to join an exciting, progressive company and have a strong work ethic, join our team of experts! We offer a highly competitive salary and a comprehensive benefits package.Envision Physician Services uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit . Envision Physician Services is an Equal Opportunity Employer. #CB