Job Description:

The Role:The Facility Services Training Manager will design, plan and deliver engaging, subject matter training programs for the Facility Services Department. The position will be responsible for leading comprehensive training programs that align with LVCVA goals and cultivate growth and development of the department's Ambassadors.What You'll Do:Keep in mind that this list is not all inclusive. Develop Training: Create and implement training programs and initiatives to meet the department's performance goals, enhance safety and improve ambassador skills and competencies.Conduct training assessments to identify skill gaps and develop targeted training solutions.Create and maintain an annual training calendar, ensuring efficient resource allocation.Evaluate the effectiveness of training programs and make improvements as necessary.Stay updated on industry best practices and emerging trends in training and development, including emerging technologies and methodologies. Drive Improved Performance: Collaborate with other LVCVA departmentsdivisions to achieve optimal efficiencies and training development.Review and analyze Attendee and Show Management Survey results to modify and tailor training efforts that would lead to higher satisfaction scores.Analyze accident and injury reports to identify trends. In collaboration with the Safety team, address any findings within the training modules. Build and maintain relations with external training vendors and partners as needed. Administrative Responsibilities: Create, allocate, and manage the training budget. Balance organizational goals with financial constraints and report on training ROI.Maintain accurate records of training activities and provide regular reports to department management and the People & Culture department.What We're Looking For High School Diploma required, a bachelor's degree in a related field preferredDemonstrated experience of the equipment, products, methods, and tools utilized within the Facility Services department (cleaning products, cleaning equipment, proper procedures for settingdismantling a room setup, forkliftcart operation etc.)Experience in analyzing processes for safe execution and training to that standardProven experience with conducting training in a similar type of roleDemonstrated leadership and team management abilitiesExcellent organizational, project management, and time management skills with the ability to adapt to changeKnowledge of relevant legal and compliance regulations in local, state and federal guidelinesStrong communication, presentation, and interpersonal skillsAbility to write reports, budgets, business correspondence, and procedure manuals, as needed Working knowledge of Microsoft Office suite of products (Excel, Power Point, Word etc.)Proficiency in Learning Management Systems (LMS) and other training software preferredKnowledge of instructional design and adult learning principlesDemonstrate commitment to valuing differences among individuals and being inclusiveAbility to lift or maneuver regularly 25 pounds and occasionally up to 75 pounds Dexterity to reach, kneel, crouch, and climb