Job Description:

GEM Technologies is seeking an experienced IT Support Technician to join our growing team. As an MSP and technology consulting firm, we are committed to delivering top-of-the-line solutions to our clients. Now, we need an IT Support Technician who can help us take this commitment to the next this role, you will work closely with our clients to ensure that their computer and network security solutions are working as expected. You will be responsible for monitoring their systems, troubleshooting issues, and ensuring that data is secure. As a member of the GEM Technologies team, you will be empowered to solve complex problems and identify opportunities for process improvement.ResponsibilitiesProvide top-notch remote and on-site support for clients' computer and network security systemsMonitor and analyze system logs, identify issues, and provide recommendations for solutionsInstall and configure computer and network security systems, including firewalls, antivirus systems, and intrusion detection systemsPerform regular updates and maintenance on clients' technology solutionsCollaborate with clients and team members to identify opportunities for process improvementsMaintain accurate documentation of client systems and configurationsRespond quickly to emergency situations to minimize downtime for clientsRequirementsDesire to provide on-site support to our clients in the New York City metropolitan areaMinimum of 3 years of experience in IT Support or related roleStrong knowledge of computer and network security principles and best practicesFamiliarity with mainstream software and hardware security solutionsExcellent problem-solving and troubleshooting skillsExcellent verbal and written communication skillsAbility to adapt and learn quickly in a fast-paced environmentAbility to work independently and as part of a teamBenefitsCompensation will depend on experience but is extremely competitive with an incentive-based bonus plan available.Salary range for this position is $50,000 to $70,000 per year.We also offer an excellent health benefit plan along with vision and dental.