Job Description:

SERVICE REPRESENTATIVE | ONSITE (ESCONDIDO, CA)The Select Group is looking for a talented Service Representative to join one of our top utilities partners. This person will work at their Escondido, CA location to manage all construction service orders from inception to construction completion for new gas and electric service installations, remodels, upgrades, relocations, and removals of facilities. This role will perform a mixture of support duties to support the day-to-day operations.SERVICE REPRESENTATIVE REQUIREMENTSyears of experience in a Customer Service, Customer Support, Call Center, or Customer Contact Center roleproviding over-the-phone supportwith Outlook, Excel, and ability to navigate internal systems to retrieve informationto gather and document detailed and conclusive information from customers regarding their requestsdetail-oriented and ability to perform data entry tasks to ensure data is entered quickly and accuratelyto problem solve and investigate informationcommunication and follow-up skillsto work in a fast-paced, high-volume environment and manage time-sensitive tasksBonus skills:in a construction environmentworking with third-party contractors and crewsSERVICE REPRESENTATIVE RESPONSIBILITIESfor all incoming customer requests via phone lines, web base, and Customer Contact Centerresearch to determine scope of work involved and gather all information associated with the customer requests (i.e., pulling maps, calling customers to get information, etc.)with Service Planners, General Contractors, Electricians, Plumbers, Service Crews, Trench Inspectors, District Dispatchers, Gas Engineering, New Service, Customer Contact Center, and Right of Wayinternal systems SAP to assign project and job levels and maintain job statusall Service Planner work, planner files, and identifies the need for permits and secures them through appropriate personnelschedules (via mobility application) electric service crews to install, remove, or re-attach services and dusk to dawn lightingwith district Dispatchers to schedule gas service crew work, field memos, and PE work ordersall orders for accuracy and completeness, documents and files all service workorders are construction ready (i.e., necessary permits, rights of way, traffic control plans, and monies)and educate customers on processes and procedurescustomerscontractors of job completion and determines, initiates, and coordinates any follow-up activities required