Job Description:

Come join Leonardo Helicopters and let your career take flight. Located in Southeastern Pennsylvania in Northeast Philadelphia, bordering Bucks and Montgomery Counties, we are located in a suburban setting, with direct access to public transportation and major highways making for an easy commute. We offer challenging and rewarding roles with a noble purpose, supporting military, public safety and commercial customers. At Leonardo, we offer competitive compensation, exceptional benefits with a free healthcare option, 401k match, generous paid time off and much more. At Leonardo we offer careers, not simply jobs. Summary of Position:Manage selected AgustaWestland Philadelphia Corporation Customer fleets in the North, Central and South American market. The CSM will serve as a customer advisor, service accountable representative and support to sales in the region. The objective is to develop, achieve and guarantee an efficient and effective after sales support capable to sustain and improve Customer operations.Essential Duties and Responsibilities: Duties and Responsibilities:Coordinate interdepartmental activities across the following disciplines:Service Engineering, Materials, Training, "on site" Maintenance Service,Program Management, and Proposals & Contract Management, in support ofcustomer requirements.Advise customer, comprehend use needs, and explain and influencerequirements internally to improve Customer operationsSupport to Sales in the Region, by leveraging on Customer knowledge, toidentify commercial opportunities, endorse the service solution offering andbids & proposals to ensure its competitiveness, define with the Customerthe required Entry into Service (EIS) deliverables, support the servicepackage negotiation, ns, agree to service performance levels and setupthe customer accountAssist Proposals & Contracts Manager with the development andcoordination of customer tailored support proposals and contractsManage the Entry-Into-Service phase of new delivered fleets, coordinating withthe Customer the preparation of all the logistic support activities.Develop pro-active and pre-delivery planTrain the customer on how to access CS&S services and peopleSupport aircraft acceptance processGuarantee onsite readiness for entry into service (EIS Matrix) and managethe CS&S functions responsible for creating the service infrastructure inthe Customer area, but acting as a CS&S Program ManagerManage the In Service activities of each assigned Customer fleet, ensuring that all objectives are achieved effectively in accordance with contractual commitmentsand Customer operational requirements.Monitor service delivery single promises to Customer to ensure the achievingand maintenance of agreed service performance levels and customersatisfactionExecute proactive visit plan and customer satisfaction responsibilityAct as Contract Manager for in service contracts (Warranty, Power by theHour, and Basic Ordering Agreements (BOA).Manage the customer account status and activate recovery actionsSupport closure of post-delivery pending itemsSupport Customer in resolving all complex issues (major events,obsolescence, fleet deployments, etc)Provide prompt and continuous communication with the Customer, on a routinebase, on the main Customer Support issues, working together with all theCustomer Support departments.Coordinate regular program review meetingsoperators conference with CustomersDevelop and manage Continuous SatisfactionImprovements plans to ensurecustomer satisfactionEstablish and monitor Customer Support performance matrix for eachassigned CustomersDevelop with LHD Customer Support in Italy an effective andIntegrated Customer Service networkPerform other duties and fulfill other responsibilities as assigned.Qualifications for Position: EducationBS in Aerospace Engineering or Logistic Engineering Experience- Three years in a similar role in the aviation sector and preferably in the helicopter industry.- Spanish Speaking is Preferred Competencies & Attributes:Strong understanding of aviation technologyStrong written and oral communication skills.Proficient with MS OfficeIntercultural awareness, ability to create and maintain relationsAble to work under pressure and meet customer deadlinesWell-organized and adaptable with a flexible approachAble to handle critical and emergency situation involving customersA knowledge of Italian is a strong plusA knowledge of logistic process and SAP functions is preferredAbility to travel domestic and internationalEqual Opportunity EmployerVetDisability