Job Description:

Job Title: Order ProcessorCustomer Service RepSales AssistantMonday - Friday 8 am - 4 pmWeekends and Holidays pany: International WholesaleOffice position requires HIGH level of multitasking, Friendly, & Fast paced environment.Position summary:· Customer Service Representative handling incoming sales online orders for both retail and wholesale customers· Corresponding with customers & sales team in a fast paced environment· Responsibility for daily aspects of the shipping department, customer inquiries, developing operational priority lists, and generating freight quotes· Liaison between operations and sales teams· Some inside sales and supporting the Sales Force.Responsibilities:· Promptly responds to telephone and e-mail requests for information from current customers.· Provides information and assistance to customers regarding ordering, pricing, delivery, etc. Responds to routine questions; defers more complicated technicalapplications issues to other personnel and coordinates answers with customers in a timely and accurate manner.· Gathers and prepares the necessary information needed for freight quotations and provides verbal and written quotations to current customers (utilizing computerized price lists or special instructions).· Monitors the status of customer orders and expected shipping dates, and discussesresolves any production-related difficulties that may negatively impact the organization's ability to effectively serve its customers.· Process customer credit card for payment· Complies with company, department and section policies & procedures as applicable.· Keeps supervisor informed of job related problems and other information related to work activity.· Excellent customer service· Detail oriented and excellent organizational skills· Efficient, willing and able to handle a large volume of workMinimum Requirements:· High School Diploma or equivalent.· Computer experience using word processing, database, & spreadsheets.