Job Description:

UNDERSTANDINGWith a strong understanding of customer service, this leader cultivates and maintains strong relationships within assigned accounts and ensures high levels of customer satisfaction. This leader uses corporate goals as a guide to look for improvements throughout the department. They build the strongest of relationships with customers and supporting departments by being customer-centric and collaborative with team leaders from other departments. They are clear about departmental gaps and help provide guidance and resources to eliminate inefficiencies. This person is a transformation leader. They look at processes as starting points with opportunities to provide additional automation, simplification, and standardization within all systems. They use technology, training, and lean practices as tools to reach efficiency goals. They see data as their primary source of truth and are proactive at looking for trends to identify issues. The decisions they make are bound in fact and gathered from reliable sources. They understand perfection is impossible, while never faltering from their goal of achieving it. They guide their teams using the core principles of ACG. They require creativity from themselves and their team. They drive a "nothing is impossible" attitude and view issues as direct challenges to better themselves and their team.CORE VALUESOur 5 Core Values are more than just words, they're a way of life. We know that companies with a strong culture & a higher purpose perform better in the long run. Own It Hustle and Refuse to Settle Love People Act for the Greater Good Find a wayWORKING RELATIONSHIPThough reporting to Director of Sales- Dietary Supplement, this individual must work independently communicating and enforcing quality requirementsRESPONSIBILITIESInterface with customers to manage work or job requirements requiring a specific production knowledge or skillImplements strategies and processes that deliver consistent customer satisfaction and retentionUtilizes extensive product knowledge, problem-solving skills, and training to enhance customer engagements and achieve successful outcomesActs as the customer's trusted advisor providing a voice, support, guidance, and knowledge resources that will facilitate the achievement of their business objectives using the organization's products and services throughout all phases of the customer lifecycleCoordinate with internal teams to access additional resources and facilitate the solutions and tools needed by customersDelivers customer feedback as a voice of the customer to internal teams identifying customer needs, ideas, and challengesParticipates in dietary supplement project meetings and propose improvements if necessaryOpen new customers by telephone and introduce ACG and our products to customersCommunicate with customers to identify and define project requirements, scopes, and objectivesTake detailed project briefs and clarify specific requirements of each project with the customersPlan and manage team goals and project schedulesSupervise current projects and coordinate all team members to keep workflow on trackTrack project performance, specifically to analyze the successful completion of all projectsDirect project correspondences by preparing and responding to customer emails in a timely mannerEvaluate potential problems, develop solutions, and resolve quickly and effectivelyBuild positive relationships with customers and maintain themUnderstand customer needs and develop plans to address themContinuously improve internal and external experience for customersCreate and maintain comprehensive project related documentationManage orders through the systemManage schedule change requests as neededAssist in pricing out of projectsAssist in reviewing important documents and be able to follow through with making sure all departments involved understand their tercede with other internal departments when it is having an impact on our service level to customers Other duties as assignedREQUIREMENTSExcellent interpersonal skills capable of maintaining strong relationshipsStrong multi-tasking skillsTime management skills with the ability to meet deadlinesHard worker who is a self-starter and proactiveExcellent follow up skillsExcellent verbal and written communication skillsMust have impeccable organizational skills and attention to detail even under pressureMust have proficiency with forecasting using excelKnowledge and proficiency in ERP System and Microsoft Office softwareExcellent analytical and problem-solving abilities Aptitude for fostering positive relationshipsTeamwork and leadership skillsCustomer-oriented mindsetExperience in customer relationship management and project management preferred. (5+ years)Experience in manufacturing preferred (5+ years) Must be able to speak, read and write in English.EDUCATIONBachelor's degree or equivalent experience preferredHigh School Diploma is required