Job Description:

As a Personal Membership Manager, you will attract, impress, and retain some of our most important members at Ten, including top entrepreneurs and leaders in the worlds of business, sport, and entertainment. You will be expected to offer the very best service to an intimate and demanding group of members and your sole focus will be ensuring that you enable each individual member to truly live their life x Ten.To do this, you will be a role model in active listening and will show eagerness to improve your understanding of each individual, their wants, needs and that of their family with each interaction. Put simply, you are an expert at building relationships progressively and at pace.You will draw upon existing ticketed events, Broadway, sporting events, concerts and venue knowledge, seek out new or commons trends and build the ability to connect with prospective or your current members quickly. You will be required to keep a keen and intimate understanding of our service offering and the expertise of your colleagues to succeed in matching potential member needs and offering a rich, world class service to ongoing members. Bringing Ten's service to life in a way that suits each unique individual will be key to ensuring that they're gaining as much value as they can from their membership, and they grow into true advocates of our service.Who We AreAt Ten our goal is simple, to become the most trusted service business in the world.We are a leading global lifestyle management business with presence in 22 offices globally and more than 1200 employees. We use our expertise, technology and buying power to grant our members direct access to the best travel, live entertainment, dining and luxury retail services. We also work closely with suppliers to provide exclusively negotiated benefits and employee loyalty schemes.Ten is growing quickly and has ambitious plans to keep innovating, inspiring and to continue to improve the lives of millions of members. To find out more about Ten, please watch this short video here.To find out more about Ten, please watch this short video here.Key ResponsibilitiesProfessionally onboard Bespoke members to Ten, tailored to their needs, ensuing that they feel connected to as an individual and understand how they personally best use the service and understand why they have invested in this membership Building strong, trustworthy professional relationshipsMeeting members face to face Personal Membership Manager are the front runners in luxury service, setting a standard for top servicing, striving to positively impact wider servicing at Ten and leading by exampleEstablish strategies for low users, high users and engage members that haven't used our service for some time, seeking out roadblocks to their use and helping the member andor Ten navigate theseCommunicate effectively with Lifestyle Executive, enabling them to be useful, efficient and learn from the bestTo manage requests in line with agreed deadlines, proposing an excellent choice of options and fully engaging with the member to maximize the conversion of requests to bookingsTo promote the wider Ten business to our members and engage with specialists as much as possible, ensuring top standard of work and serviceTo manage your daily tasks, ensuring that tasks are completed on time and others can quickly identify priorities in your absenceTo demonstrate you can confidently create relationships with suppliers and communicate to specialist teams within TenTo gather member feedback from members previous requests and use this feedback effectivelyTo keep administration and research relating to the members or the members requests accurately up to date on Ten's CRM systemTo think commercially and ensure that any opportunities for commission are realizedAct as an ambassador for Ten at all timesRequirementsAt least 3 years of experience in live entertainment, theater, ticketing and large venuesA strong understanding of UHNW expectations and demands Understanding of and experience using a CRM system Exceptional verbal and written communication skills, combined with demonstrated problem solving ability A deep sense of empathy and ability to connect with members quickly, building trust Confidence in communicating with UHNW clients A "˜can do, will do' mindset, willing to get whatever is needed done A high sense of ownership in everything you do, taking responsibilityConfidence in delegating efficiently, and understanding the importance of following up internally and externally Proven track record of building trust with members Incredible ability to drive noticeably high member satisfaction Analytical in approach, with a commercial understanding to service deliveryCommitment to DiversityWe encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance, and business needsCommitment to supporting the delivery of Ten's environmental, social and governance goals, and promoting policy adherenceBenefitsOur people are at the heart of the business, and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.Below are some of our benefits outside of Medical, Dental and Vision benefits.Aside from regular Medical, Dental, Vision, and others we have other benefits listed below:Travel offers from a variety of sources that allow great discounts on hotels, cruises, and rental cars. These are posted as they come in and vary by location22 days of PTO your first year and maxing out at 32 days per year in your 4th year (based on a 40hr work week)3 extra float days after 2 years of workSabbatical every 5 yrs. of workTuition reimbursementFull catalog of learning modules that cover a wide range of categories. for personal and professional developmentDiscount on Pet Insurance, legal advisory, and a multitude of other supplemental benefitsIATA card after 90 days which gives access to travel discountsMonetary loyalty rewards at 3yrs, 5yrs, and 10 yrs of serviceWorking Holidays: Ability to work from any of our 23 global offices for a short period of time