Job Description:

At Emprise Bank, everything we do is focused on empowering people to thrive. We proudly work to provide an extraordinary customer experience to help our customers achieve their goals.We are currently seeking a Virtual Banker to join our retail team in Wichita, KS. This role is responsible for engaging with customers and fostering ongoing relationships that improve customer commitment, recommend products based on financial profiles, and facilitate the lending process as necessary. This person will partner, support, and develop effective relationships with bank customers, partners, and teammates on our virtual platform.This is not a remote position.A successful candidate will have:Exemplary customer service experienceThe ability to apply product and market knowledge by effectively presenting solutions to meet customer objectivesConfident and articulate communications skillsInitiative and strong work ethicProblem resolution skillsSound and accurate judgement to support decision makingSuperb time management skillsThe ability to effectively build and maintain relationships with Emprise associates, customers, vendors, and others within the communityStrong attention to detailAn understanding of and commitment to our valuesEssential functions of the role:Deliver clarity to customers on banking products by providing simplicity, knowledge, and know-howContinuously seek sales opportunities, develop business through promotion of products and services, and collaborate with other retail departments to fulfill identified financial opportunitiesInitiate and maintain customer contact through a variety of methodsFollow internal processes and procedures to comply with branch and bank regulationsContinuously learn about and adapt to changes in current bank technologyProvide back-up support for Emprise Bank Contact Center queueOther responsibilities as related to the jobRequirementsHigh School Diploma or equivalent required2+ years of customer service experience required1+ years of sales experience requiredProficiency with large server-based applications and typical desktop software requiredHours: 40 hoursMonday - Friday: 7:30am - 6:00pm (hours will vary)Saturday: 8:30am - 2:00pm (rotating)BenefitsIn addition to a competitive salary and benefits, Emprise offers professional growth, a rewarding and challenging environment, opportunities to be involved in our communities, and a culture of integrity, passion, and success. We also offer shift differential pay for bilingual candidates!At Emprise Bank, empowering people to thrive means having an all-inclusive culture that honors our commitment to all dimensions of diversity in our workforce and embraces inclusion of all people. People of color, women, LGBTQIA+, veterans, and persons with disabilities are encouraged to apply.To learn more, please visit our website at Bank is an EEOAAADAVeteran EmployerMember FDICDrug Free Workplace.Emprise Bank participates in E-Verify and will provide your Form-I 9 to the federal government to confirm authorization to work in the United States.Apply for this job