Job Description:

If you have great communication skills, enjoy interacting with customers, enjoy program coordination, and would enjoy working for one of the best companies in Detroit - please read on!About the NCFDD NCFDD isn't just a company; it's a catalyst for change. We've empowered over 280,000 faculty members at 350+ schools to help them achieve their professional and personal goals.The NCFDD helps faculty thrive, which helps strengthen the higher education system and student experience. The NCFDD provides both institutions and individual faculty members to develop through workshops, coaching, mentoring, peer-to-peer programs, and a custom-built learning platform. Founded in 2010 by a former academic, the NCFDD is a for-profit company based in downtown Detroit, MI, backed by a small group of investors and entrepreneurs who are aligned with our mission.At the NCFDD, we serve not only our universities and their academics but each other. We consistently work to ensure our employees love their jobs and are invested in our community. Ours is a hybrid workplace fueled by passion, recognized by Crain's Detroit as the #3 Best Place to Work for three years running.Join us, and watch your career flourish while making a real difference in educationPosition SummaryThe NCFDD has grown to 30 Detroit-based team members and 200+ academic coaches in the last 5 years. To further the NCFDD's continued growth and work towards our mission, the Member Resources Coordinator will provide general support for NCFDD membership in a variety of areas, collaborating regularly with team members and coordinating efforts when necessary. This position will report to the Director, Member Resources.The role will require:Coordinating, facilitating, and supporting all NCFDD online webinars and trainingsHandling member support calls and emails related, but not limited to individual and institutional member account support, NCFDD program support, and membership inquiriesWorking in the NCFDD database to manage general account supportDetailed Responsibilities:General SupportReceive and respond to incoming customer service call and email inquiries from individual, institutional, and prospective membersManage shared email inboxes, determining level of support needed from additional team members to respond to incoming emailsMembership ManagementGather and organize membership testimonialsSupport in email editing and reviewUtilize CRM systems to manage expiring and expired individual membersManage trial and bulk individual membership requestsLeverage HubSpot to create and maintain membership workflowsCollaborate with NCFDD Engagement and Partnerships teams to coordinate external communication andor member resources as neededOnline Trainings and WebinarsCoordinate with NCFDD Academic Director of Training and Content to schedule and facilitate all guest expert webinars and multi-week coursesFacilitate recording of monthly core curriculum webinars with NCFDD Certified Workshop FacilitatorsMaintain responsibility for organization of member resources and coordinate with NCFDD Partnerships Team to develop collections of resources ad-hocProcess video recordings and maintain online webinar libraryTechnology:Utilize NCFDD's technology platform to pull NCFDD membership data and support in member requestsUtilize Zoom to manage all webinars and online trainingsUtilize email management system for enhanced NCFDD member communicationsUtilize shared inbox system to streamline incoming support emailsAbout You:At the NCFDD, you will collaborate with a group of friendly, kind, and dedicated co-workers that are not only committed to the NCFDD's mission, but also value their work-life balance.Bachelor's Degree and 3-5 years of work experienceTeam fit, including alignment with and or adaptable to the NCFDD's culture, including working cross functionally with a focus on teamwork, kindness, and work ethic, and having a customer first mindsetExperience coordinating and supporting Zoom webinars and meetingsVideo editing skills with knowledge of editing software (iMovie)Strong Microsoft Office (e.g. Excel), Google Suite (e.g. Sheets) abilitiesExperience using and managing CRM software (e.g. HubSpot) and Bulk Email Marketing (MailChimp)Benefits:Medical, dental, and vision insurance; dependents and domestic partners eligible401(k) retirement plan with company match40+ days of paid time-off annually inc. vacation, federal holidays, sick days, and additional company time-offDaytime out-of-office policy of up to 2 hours at a time 2x per weekPaid parental leave for birthing and non-birthing parentsPhased back to work program for employees returning from parental leaveLaptop PC iPhone, and peripheral equipment providedHybrid Work Model:Team members work on Mondays and Thursdays at the NCFDD's offices in downtown DetroitTeam members work from home on Tuesdays, Wednesdays, and FridaysEmployees are not required to work from the office in February, August, and DecemberReduced work hours during "Summer Fridays"Paid parking spot in downtown Detroit for use for work and personal purposesMonthly home-internet reimbursedThe NCFDD is an Equal Opportunity Employer, and we make employment decisions on the basis of qualifications, merit and business need. We don't discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.