Job Description:

Job Title: IT Support TechnicianDuration: 6 months contract to startLocation: Onsite(Eden Prairie, MN)Position SummaryThe Senior IT Site Technician is responsible for providing end user and Corporate IT support in the following areas: softwarehardware peripherals, network, telephony, data communication technologies, servers and workstation configuration. Assists with troubleshooting clientserver environments. Implements company standard infrastructure and provide support for system upgrades and migrations. Supports IT site leadersmanagers in delivering technical services and solutions to assigned facility. Provides primary andor secondary support for site specific business applications. The Senior IT Site Technician has increased autonomy to work directly with vendors; researches and delivers best practices and solutions; and serves in leadership roles with various projects. Duties60% End User Technical Support (Skilled)support for PCs, telephone system, printers, copiers, network and all other IT equipment (a basic understanding of networking and IP Telephony is required).support for facility security systems including security cameras and badge access softwarehardware.full frontline support along with full rights to System Center Configuration Manager (SCCM) and participates in building images.support for all facility audiovisual frastructure security including operating system, security patches, and virus defense. Remediates missing system patches and updates.and logs Service Desk tickets, providing phone and hands-on support to company's employees.Service Desk tickets requesting new accessequipment for customers in accordance with Service Desk policies.system hardware installationsrelocations as required utilizing company's approved installation methods. 35% Infrastructure Supportfolders, passwords, and user accounts through Active Directoryequipment and desktop peripheralsbackend processes (Verify backups, making folders, active directory maintenance)participation in upgrade processes(i.e. server software) - patching process (PCs and Servers)support for account administration and auditing for user accounts in active directory, Exchange, AS400, and various other applications. 5% Project Managementand presents new hardwaresoftware solutions. Works under more autonomy, less direct supervision. Develops effective relationships with Site users and Corporate IT partners. Starts to take on projects and some ownershipRequired ExperienceDegree required or 6+ years of experienceof 3-5 years experience with IT HelpdeskService Desk.years of experience with Server (backups, applications).networking and telephony. experienceadvanced troubleshooting skills (Desktop, Server).experience and partnership.manufacturing experience and knowledge preferred.project management experience preferred.