Job Description:

Interagency Billing Specialist - Hub InternationalReporting to the Manager - Shared Services, within the Business Analysis & Operations Team, the Interagency Billing Specialist plays a key role in ensuring internal customer needs are understood, defined, and executed through successful technology and process solutions. The Shared services team works with the business to simplify, standardize, automate, and share operational processes and workflows. They do this through an ongoing learning and development loop of operationalizing, optimizing, and transforming. The Interagency Billing Specialist contributes to the successful achievement of the organization's mission and strategic initiatives by managing the billing of shared client revenues between two or more internal business units. Essential Duties and Responsibilities Including the Following:Daily management and resolution of interagency billing requests submitted by client service teamsDevelop and maintain positive business relationships with regional client service teams and finance teams to facilitate the revenue sharing processReview and approve interagency revenue sharing submissions, ensuring proper documentation has been received to move forward with client billingPerform interagency policy setup and billing procedures on behalf of client service teams within agreed upon timelinesWork closely with regional service and finance leaders to ensure all policies and procedures are up to date and that all associated templates are maintained and currentRespond to inquiries in a timely manner thoroughly and to completionProvide updates to management on all areas of concern or improvementCreate and maintain all standard operating procedures and policiesFollow all standard operating proceduresPerform other duties as assigned Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below are representative of the knowledge, skill, and ability required. Mathematical Skills: Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute ratios and puter Skills: Proficient using insurance broker management systems, Applied Epic experience a plus. Proficient in using Microsoft Office Word, Excel and Outlook.Reasoning Ability: Ability to apply common sense understanding to carry out detailed but involved written and oral instructions. Ability to listen and analyze information.Education and Experience: High School diploma or equivalency is required. 3 to 5 years of client service expense in the insurance brokerage industry, including performing client billing functions required, insurance brokerage accounting experience a plus.Language Skills: Ability to read and comprehend simple instructions and short correspondence. Ability to effectively present information on telephone, in one-on-one or small group situations to service team members. Ability to communicate information and ideas through effective speaking and documentation.Certificates, Licenses, Registrations: Property & Casualty License preferred but not required. Competencies:Critical Thinking & Problem Solving - ability to sift through large amounts of information, extract key insights, and communicate results and actions succinctlyDiplomacy - Demonstrate informative and professional assistance when working with internal client service team membersAction Oriented - Act independently and originate new approaches to problemsMaintain initiative to preserve the flow of workTime Management - Work under stress with commitment deadlinesDemonstrate the ability to be very detail orientedSustain interpersonal relationships, which encourage openness, candor and trust, both internally and externallyBe able to handle multiple simultaneous tasks in an accurate and timely mannerAttendance and punctuality extremely importantCollaboration and teamwork - effectively interact with a broad range of team members as well as internal and external customers and build trusting relationshipsMaintain Company information in a confidential and discreet manner Mental and Physical Demands: The mental and physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job.Maintain professionalism even in stressful situationsSitting for long periods of timeFrequent talking on telephoneUse of computer and collaboration toolsWorking in a moderately noisy environmentWorking with frequent interruptions and distractions