Job Description:

Our client is seeking a Help Desk professional responsible for addressing service requests and incidents by phone, email or in-person. The individual in this role will serve as the front line and go-to resource for end user technical support in the Company's Chicago office.Responsibilities:Monitor, prioritize and respond to user requests and incidents.Provide detailed updates and tracking of incidents in the IT incident tracking system.Setup, configure, deploy and troubleshoot desktops and laptop.Setup, configure, deploy and troubleshoot desk and mobile phones.Setup, configure, deploy and troubleshoot printers, scanners and copiers.Setup, configure, train and troubleshoot remote user connectivity.Troubleshoot a wide-array of Windows issues.Assist users with evaluating the authenticity of email stall and configure new and existing software.Escalate and partner with more senior level techs as needed.Create knowledge base articles on frequently seen technical issues.Document internal procedures related to Help Desk related responsibilities.On-call after hours support as needed.Provide support for user equipment moves.Train end-users how to setup and use new technologies. Desired Experience:1+ years of corporate help desk experience.Bachelor's degree in computer science or related preferred, but not required.Experience working in a fast paced environment.Experience troubleshooting Microsoft Office applications.Experience with setting up and configuring iPhones.Experience troubleshooting Windows or mobile operating systems.Demonstrated ability for critical thinking and problem solving.Excellent verbal and written communication.IT support ticketing system experience important, but not required. Expectations:Passionate about helping the business succeed.Passionate about helping users.Passionate about learning new technologies.Sets the bar high with relentlessly high mitted to excellence, quality and getting things done right the first time.Always curious about new possibilities and acts to explore them.Constantly seeks out opportunities for self-improvement.Takes on challenges head on and always looks for ways to identify solutions.Willing to take on initiatives without being asked.Accepts accountability for decisions and actions.Works independently, but seeks others outside the company to help, if needed.Ability to work effectively within a team.Willing to respectfully challenge decisions, even when doing so is uncomfortable.Evaluate and analyze complex issues with attention to detail.Open to feedback and willing to take action on feedback when provided.Follow through on deadlines, commitments or promises.