Job Description:

W2 - ONLY Must Have: Voice and Video exp, Cisco, Ribbon SBC, Video with Zoom etcOperationsMigrations experienceVoice infrastructure backgroundMigrating to cisco voice managerAbility to consultatively articulate complex technical findings to more experienced management in clear, concise, understandable terms. Proficient knowledge and understanding in the following key areas: Hardware Architecture (performance testing, monitoring, operations) Hardware Benchmarking (Agile, program managements, network management) Design (compliance, security) Network Engineering (planning, provision)Proficient in more than one specific infrastructure technology Executes against understanding of best practices and client policies. Roles and Responsibilities: Configure and maintain Voice and Video communication systems, provision new user accounts and provide support.Diagnose and resolve VOIP related issues, including call quality problems, call drops, connectivity issues. Monitor network traffic to identify and resolve performance bottlenecks, generate health and call statistic reports.Implement and enforce security measures to protect the VOIP system. Provide training and tech support to end-users, assisting phone configuration and troubleshooting. Maintain comprehensive documentation of configuration, changes, troubleshooting procedures. Collaborate with service providers and vendors for support, maintenance, upgrades. Technical Skills: VOIP Protocols: In-depth knowledge of VOIP protocols like SIP (Session Initiation Protocol), RTP (Real-time Transport Protocol), Codecs, SIPREC, WebRTC Network Configuration: Proficiency in configuring and troubleshooting network equipment, including routers, switches, and firewalls. VOIP Software and Hardware: Familiarity with VOIP systems and platforms, such as Cisco CallManager, Asterisk, or other VOIP solutions. Quality of Service (QoS): Understanding of QoS principles, MOS to ensure voice quality over IP networks. Security: Knowledge of VOIP security best practices and the ability to identify and address security vulnerabilities.Troubleshooting: Strong troubleshooting skills to diagnose and resolve VOIP issues promptly. Familiarity with tools like Wireshark, Splunk, Communication: Excellent communication skills are essential for interacting with end-users and providing clear instructions and support. Problem-Solving: Strong problem-solving skills to identify and resolve technical issues. Teamwork: Collaborative attitude to work with other IT professionals and support teams. Customer Service: A focus on providing excellent customer service is often crucial, as VOIP Support Engineers may deal with end-users experiencing voice quality issues.