Job Description:

LaSalle Network is currently partnering with our client, an in-home care company, that is seeking a Help Desk Technician to join their team. This position is based in Dallas, TX and will be expected to be onsite but will also be offered some remote flexibility. This is a contract-to-hire opportunity. Help Desk Technician Responsibilities:Monitor, prioritize and respond to user requests and incidentsProvide detailed updates and tracking of incidents in the IT incident tracking systemSetup, configure, deploy and troubleshoot desktops and laptopSetup, configure, deploy and troubleshoot desk and mobile phonesSetup, configure, train and troubleshoot remote user connectivityTroubleshoot a wide array of Windows issuesAssist users with evaluating the authenticity of email messagesInstall and configure new and existing softwareEscalate and partner with more senior level techs as neededCreate knowledge base articles on frequently seen technical issuesDocument internal procedures related to Help Desk related responsibilitiesHandle 60-70 tickets Help Desk Technician Requirements:1-2 years of corporate help desk experienceBachelor's degree in computer science or related preferred, but not requiredExperience working in a fast-paced environmentExperience troubleshooting Microsoft Office applicationsExperience troubleshooting Windows or mobile operating systemsDemonstrated ability for critical thinking and problem solvingExcellent verbal and written communicationIT support ticketing system experience important, but not requiredSQL experience is preferred If you have the experience listed above, possess a great attitude and are looking for a long-term opportunity with a stable and established employer, this is the role for you! If you are interested in learning more, please apply today. Thank you, Jessica Rico Unit Manager - Technology Services LaSalle Network LaSalle Network is an Equal Opportunity Employer mfdv. LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Marketing, Technology, Supply chain, Healthcare Revenue Cycle, Call Center, Human Resources and Executive Search. LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries. LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends and hiring challenges, and more to national news outlets.