Job Description:

Job description-Travel to various Medical offices in North Jersey ranging from Livingston - Jersey City-You will be reimbursed for mileage while traveling to the different job sites-Schedule: Monday-Friday, 9am-5pm Responsibilities:Support and maintain users and infrastructureCoordination and fulfillment of incidents and requests through service management while adhering to organizational policies and proceduresAssist department manager in on-going assessment and upgrading of PCsMonitor and troubleshoot computer hardware and software, mobile devices, telecom, and networking problems as they occurPrioritize problems by following established priority, ensures all jobs are completed as scheduled or requested within SLA guidelines,Must consistently meet key metrics on incidents and requests: tickets per month, tickets resolved within SLA, mean time to resolveAssists with the day-to-day maintenance of PCsPerform advanced hardware and software repair procedures on desktop and laptop computers, performing data backup and recovery as neededAssist employees with technical requests by troubleshooting, resolution, and escalation if requiredProvide guidance to conditions which must be met to fulfill requestsMust follow IMAC process; the proper procedures and protocols on handling hardware and software requests, refresh, and maintaining the asset databaseEvaluate all assets to ensure compliance including but not limited to: antivirus protection, patch management, data encryptionPerform training to staff and customers on various technology topics, including hardware configurations, processes, and applicationsHealthcare Medical Hospital support experience preferred but not requiredTargeted salary range $25 - $35 per hourNOTICE- Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.