Job Description:

Role: Senior Associate L2 Commission AnalystLocation: RTP (Research Triangle Park) , North CarolinaType of hire: Fulltime GenpactThe Team L2 Commission Analyst - Sales Incentive Operations (SIO) Helpdesk is part of our Clients Customer Partner Services (CPS) organization responsible to provide specialized commission support for Internal Client sellers by GeoRegion and Geos. Responsibilities Analyze Helpdesk Ticket and be accountable for resolution of the ticket Knows all types of Commission tickets open with the SIO team (6-8 types).Collaborate with cross-functional teams on daily basis for issue resolution, clearly provides details with examples for a timely response. Knows when to follow up andor escalate cross-functional dependent ticket Facilitate tracking and maintain data for Compliance, Accuracy, Governance at the project level.Understand process SLAs, commission calculation, Seller metrics by personas (ProductServices and Software offers)Use judgment to set up Webex Teams meet with Seller for the complex case to avoid email back and forth and faster case resolution.Be the business advisor for Seller andor with Internal Cross-functional teams to help resolve Commission questions as a single POC.Help and flag improvement areas related to processes, systems, and procedures if any.Exercises sound judgment within generally defined processes, tools, and policies in developing methods, techniques, and evaluation criteria for obtaining results.Qualifications we seek in you! Minimum Qualifications skills MediumAdvanced skills with data, analysis and creation of reports Knows to use excel to run reports, Pivot table Willingness to grow with the team and tackle process specific tasks as required. Good conflict resolution skills coupled with a proactive approach to identifying challenges before they reach "critical mass".Customer Service experience: Ability to talk to SalesSeller via Webex Teams or equivalent (ZoomMicrosoft Teams).Preferred Qualificationsskills Previous experience as Customer Support Representative is strongly preferred. Proficiency to mediumexpert skill level using MS Excel is a must. experience with other database tools is a plus. Ideal candidate will have experience demonstrating solid analytical skills working with the cross functional teams like, finance, IT support teams, Sales and Customers. Excellent communication and problem-solving skills English Support - No Language support needed.