Job Description:

Title: Dealer Operations CoachReports To: Regional Operations ManagerFLSA Status: Exempt Date Revised: 11172023As a Dealer Operations Coach, your essential job functions will include the following:Operational ManagementWork with Regional Operations Management to effectively implement an effective dealership contact strategy.Collaborate with Account Management on diagnosis, analysis, and action plans to improve dealership performance.Work with dealership management to gain support, change behavior and drive results.Quickly build relationships at all levels of the dealership in order to implement changes.Resolve customer service issues related to any OEM program.Develop and maintain consistent contact schedule with assigned dealers.Manage all activity tracking and account information in the sales contact municate to management and Account Managers as needed on dealership activity challenges.Manage all activity tracking and account information in the Salesforce.Submit timely update reports, itineraries, and expense reports to management as required.Operational ExecutionComplete all activities required to effectively analyze and diagnose dealership gaps and drivers.Understand and assess dealership associates knowledge and skills related to in dealership training, program support, product knowledge, and retail tire sales.Create and execute customized coaching solutions to improve dealership personnel performance across all areas.Coach and assist dealership staff on tools and resources to effectively sell necessary products and services.Deliver on-site value-added in dealership visits and coordinate efforts with Account and Operations Management.Deliver approved presentations; coaching, or instruction to dealer staff, as appropriateMaintain familiarity with current learning and performance improvement industry standards, approaches, and innovations.Act as a resource to provide information or determine the most effective way of meeting the needs of management, staff, clients or customers.Perform competitive shop reports and provide competitive evaluations, as needed.Assist Account Managers and Dealerships in understanding competition to develop product screen and pricing strategy.Maintain high level of expertise with all OEM programs.Other Duties as AssignedPosition RequirementsBABS degree preferred.Minimum of 1-2 years of experience in a position that would display organizational and project management skills.Meet the requirements of Dealer Tire's Motor Vehicle Record and Company Vehicle Fleet Policies.Proficient with Microsoft Office Suite.Excellent interpersonal and communication skills.Effective presentation petencies RequiredCollaborationCommunicationCritical ThinkingCustomer FocusDiagnostic SkillsIndustryProduct KnowledgeInitiativeInfluenceOperational ExcellenceDeveloping Program ChampionsPhysical Job RequirementsContinuous viewing from and inputting data to a computer screen.Sitting and standing for long periods of time.Travel as required, >80%.Drug PolicyDealer Tire is a drug-free environment. All applicants being considered for employment must pass a pre-employment drug screening before beginning work.There will be random drug testing. Please refer to the employee handbook for further details.