Job Description:

Job Title: Customer Solutions RepresentativeClient: Large Healthcare InsurerLocation: Downtown Indianapolis, IN, OnsiteStart Date: ASAPDuration: 6-month Contract-to-HireJob Summary: Our client is a not-for-profit, academic medical health center and is Indiana's most comprehensive healthcare system, comprising more than 20 hospitals and health centers statewide. A unique partnership with the School of Medicine, one of the nation's leading medical schools, gives patients access to innovative treatments and therapies. Our client is comprised of hospitals, physicians and allied services dedicated to providing preeminent care throughout Indiana and beyond.Our client has 10 clinical programs ranked among the top 50 national programs in U.S. News & World Report's 2015-16 edition of America's Best Hospitals, 10 out of 10 specialty programs at their children's hospital ranked among the top 50 children's hospitals in the nation, and six hospitals designated as Magnet® hospital systems by the American Nurses Credentialing Center recognizing excellence in nursing care.Job Description:Our client in downtown Indianapolis is looking to bring in a team of Customer Solutions Representative to add to their current team as they continue to grow. These team members will be joining the Utilization Management Intake team, which is currently comprised of 30. Below is an overview of job duties and experience for the position.Answering incoming calls about claims from patients (50% of day). There are roughly 100 calls that come in each day.Processing incoming faxes and either sending them to the appropriate team or entering into the system (50% of day).Looking for resources who are flexible, can adapt to change, have strong customer service skills and communication, and are somewhat tech-savvy who can work within multiple systems.Nice to have experience:Experience working within a previous Health Plans call centerExperience with prior authorization and familiarity with medical codesterminologySome sort of college education is a plus: either an Associate's or Bachelor's in a healthcare-related field.Core Competencies for the roleStrong customer service skills: ability to assess customer needs; possesses motivational interviewing and active listening skills, high level of emotional intelligence, passion to help; showcases compassion and empathy in all interactionsAbility to thrive in an ambiguous environment; adaptable; flexible; self-motivatedHigh level of attention to detail; strong organizational skillsCritical thinking: solution oriented; decision making; problem solver, tenacity, issueconflict resolution; self-sufficient; positive attitude; team player, collaboratorLearning agility: ability to learn via a variety of methods (virtual, in-person, eLearning, self-study, etc.);Strong time management skills; multi-task, work well under pressurePersuasion; ability to "close"Schedule:The schedule for these roles can vary but the rotating hours are M-Fr 7:00 am - 7:00 pm. Please expect 40 hours each week with the potential for overtime work. Opportunity for Growth:The goal for these Customer Service Representatives is to eventually grow within the organization into a Team Lead or Supervisor role. There is also an opportunity to move to other areas of the organization, such as Claims, Provider Relations, etc.Customer Solutions Representative role