Job Description:

Job Title: Security Ambassador Location: Rochester, MN Shifts: Full-time: 84 hours per two-week pay period Schedule: 6:00 AM - 6:00 PM Week 1: Wednesday, Saturday, Sunday, Monday Week 2: Thursday, Friday, Tuesday, Every Other Saturday and Sunday WorkedPart-time: 40 hours per two-week pay period Monday - Friday, 6 am - 10 am Requirements: Two years of customer service experience in a hospital or service industryHigh school diplomaGED Position Overview: This role serves as one of the initial contact points for patients and visitors, playing a vital role in facilitating visits. The Security Ambassador embodies professionalism, effective communication, empathy, and the ability to interact with diverse individuals. Responsibilities include verifying patient appointments, enforcing institutional visitor policies, utilizing visitor management equipment, and assisting with patient and visitor navigation. The Security Ambassador maintains composure in stressful situations, de-escalates conflicts, and interacts with various security technologies. Major Functions and Non-Essential Functions: Establishes a courteous and respectful demeanor with patients, visitors, and Verifies patient appointments and communicates with colleagues for appointment detailsEnforces institutional visitor policies and designated screening processesGreets patients and visitors, assists in navigation, and monitors building entrancesUtilizes security technologies, including visitor management and passive weapons detection systemsWorks varied hours, including days, evenings, holidays, and weekends with rotating days off Skills: Demonstrated problem-solving and critical thinking skillsConflict management and resolution skillsTraining in AVADE, Verbal Judo, andor SIRAUnderstanding and use of software programs and security-related equipment Education: High school diplomaGEDTwo years of previous customer service experience in healthcare, hospitality, or service industry Languages: English: Read, Write, Speak