Job Description:

The Patient Support Specialist should be someone who is service-oriented with the ability to drive insights and operational enhancements in a dynamic environment, while remaining forward-thinking to proactively and reactively respond to patient and caregiver needs. A successful candidate must have excellent communication and critical thinking skills. This role represents a unique opportunity to directly assist patientscaregivers in close partnership with internal and external supplier partners.The Patient Support Specialist will play a critical role in managing the day-to-day operations of the patient support program by assisting with patientcaregiver eligibility, enrollment, travel logistics and reimbursement where appropriate. To best support patients and their caregivers, the team will be set up as contact center with operating hours of 7:30AM to 8PM Monday through Friday in which you will be expected to work 8.5 hour shifts within operating hours.You must welcome the challenge of working in a highly visible role where you can meaningfully impact the health and well-being of others. You should be a motivated self-starter and quick study who approaches assignments with urgency and diligence.ScheduleCompensation Details:Attractive hybrid work solution that offers the best of both worlds-3 days onsite2 days remoteSchedule falling between 7:30am-8pm ET M-F with an 8.5 hr workdayCompetitive pay rate - $35This team operates on 4-week rotation schedule; all candidates must be comfortable with rotating shifts. Example of shifts:-- 1 Week: 7:30 AM - 4:00 PM-- 2 Weeks: 9:00 AM - 5:30 PM-- 1 Week: 11:30 AM - 8:00 PMWhy should you apply:Medical and dental benefitsOpportunity to gain valuable experience.Enjoy a positive and supportive work environment.Paid training to ensure you have the skills & knowledge to succeed.Excellent "foot in the door" opportunity with a Fortune 500 clientWhat's a typical day as a Patient Support Specialist? You'll be:Serving as the point person for a select number of patientscaregivers in supporting their treatment through an online case management systemResponding to inquiries from patientscaregiverssites regarding the patient support service offerings using a call guide resourcePerforming administrative functions of requesting and responding to travel and logistics, sometimes urgently since last minutes change is highly probable while staying calm and offering support to the patientcaregiverValidating patient travel expenditures in compliance with SOPs and provide reimbursement through third-party supplier partnerEntering and maintain accurate data and records into the patient management tool in compliance with the program requirementsFollowing all SOPs to ensure program compliance in working with patients and capturing data requirements needed for the programCapturing all required elements for enrolled patients to process reimbursement and ensure compliance with the program requirementsProactively working with patientscaregivers showing empathy and compassion throughout their treatment planWorking to monitor performance and help find operational improvements in the end-to-end patient experience so that we can continue to improve our service offerings over time in support patientsPerforming other duties as assignedThis job might be an outstanding fit if you:Have an Associates degree (B.S. or B.A. degree preferred)Have a minimum of 3 years of relevant experience is required, pharmaceuticalmedical call center experience preferredHave excellent oral and written communication skills with the ability to demonstrate patient empathy and support is required, bilingual capabilities are a plusHave the ability to learn and work within IT platforms to document patient casesCan effectively collaborate in a team environment that will require you to coordinate activities and build partnerships across internalexternal organizationsAre skilled in problem-solving and using personal knowledge and any other valuable resources to work through ambiguous situations and ensure a positive customer experienceCan demonstrates excellent care management and ability to maintain records, in accordance with the program design and compliance standardsAre eager to take ownership, be proactive, and see patientscaregivers through their entire CAR-T journeyCan commute for limited travel to other J&J locations for business meetings (temporarily remote)Are willing to flex in a dynamic fast-paced environment with changing patientcaregiver needsCan demonstrate excellence in communication skills in speaking with patientscaregivers in caring manner so they feel supported throughout their treatment journeyCan demonstrate ability to complete tasks with sense of urgency while adhering to SOPs and established program business rulesHave strong understanding of the importance of adhering to SOPs to ensure compliance throughout the processHave strong financial management skills to reconcile receipts for patient reimbursementAre a self-starter skilled in problem-solving and using personal knowledge and any other available resources to work through ambiguous situations to resolve issues for patientscaregivers and ensure their complete satisfactionCan exhibit excellent organizational skills with the ability to prioritize activities to address patient travel, logistics and reimbursement support needsCan effectively work in a team environment that will require you to coordinate activities, build partnerships across multiple stakeholders, both internally and externallyAre an agile learner who is comfortable operating in complex environments and shielding patientscaregivers from the complexityAre passionate about supporting cancer patients with multiple myeloma, with the ability to translate their needs and serve as a resource for our services