Job Description:

Company: Mobile Auto Solutions Responsibilities & Duties: Provide information and direction on vehicle diagnostics and technical solutions to internal customers via telephone and supported equipment  Carry out duties in Elmhurst, IL and remotely connect to vehicles to complete diagnostic scans and calibrations Document all customer interactions in database  Work within groups of technicians and software development teams to improve products and services  Maximize first time resolution of customer queries  Provide training support and basic technical support to customers and employees as required  Other duties as requested  Work week is Monday-Friday, position hours are 8am - 5pm This is a non-exempt position with no supervisory responsibilities Qualifications :  High School diploma or GED required Automotive Repair experience/education required Proficiency in Microsoft Office or Google Workspace required  Superior customer service skills required  Strong problem-solving capabilities required  Ability to communicate effectively both verbally and in writing with customers required  Ability to multi-task required  Embrace a team atmosphere and winning culture Preferred Qualifications: OE/Dealer level diagnostic and programming experience a plus Familiarity with pre/post scanning of automobiles; ADAS/OEM Scan tool experience is preferred  1 to 3 years' experience as an automobile technician ASE L1 certification is a plus (ASE Certification(s), I-Car, MECP and ALLDATA)  Familiarity with CCC One platform Collision automotive experience  Bilingual in Spanish or Spanish speaking ability a plus  Benefits That Drive Your Success MAS offers comprehensive benefits you expect from an industry leader, including: Competitive Pay Plans Medical, Prescription Drug, Dental & Vision Insurance effective your first day 401(k) Retirement Plan with company match Employer Paid Short-Term Disability & Life Insurance Paid Vacation & Holidays Continuing Education Opportunities MAS is proud to be an equal opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration, prohibited by law or by contract. #INDCORP