Job Description:

JOB STATEMENT The Maintenance Dispatcher's primary duties are to quickly and efficiently communicate between different areas of the Accommodations Department and other Park Departments. Dispatchers will answer phone calls and direct them, as needed. Responsible for processing maintenance, housekeeping, and other calls. Guest service skills and guest interaction are important parts of the job."‹ Accountable for providing accurate information to co-workers.  Ensure excellent communication skills when dealing with all of the guests and the staff inside/outside our department. An understanding of the Front Office areas of the department including how the operation works on the maintenance side, as well as the accommodations part. Special Projects Internal and External Communications   MISSION To ensure 100% of a Guest's expectations are met before arrival. Friendly; Accurate; Efficient; Knowledgeable   ESSENTIAL FUNCTIONS Communication Answer/monitor any phone calls and radio calls from the Camp Office; speak clearly and concisely to ensure you are heard and understood Communicate within our department Be consistent in giving out accurate information. Continually follow up on any and all issues that have been reported to ensure guest satisfaction to ensure tasks are accomplished and information is accurate Inform Accommodations Management and appropriate Park Department, if necessary, of any guest, maintenance/housekeeping, or system related complaints or problems in a timely manner - pending urgent priority or informative situations Make Supervisor aware of any problems you experienced throughout the day.   Guest Service Proactively ensure communication is at it's best with Accommodations and maintenance personal. Coordinate with Accommodations Management and Amusement Park personnel to accomplish our goals and exceed our guests' expectations Answer a guest question to the best of your ability. Get help if you do not know the answer. Never use foul language while at work Be Knowledgeable Know our product; Accommodation Types, Amusement Park, and Water Park Proactively seek opportunities to become knowledgeable in those areas that you have not mastered; including additional SMS systems training and Darien Lake policies Know who to contact/how to contact appropriate departments to resolve maintenance/housekeeping/etc. issues   Administrative Duties Filing and updating reports, work orders, and housekeeping status throughout the shift Phone, Radio, and Email   Cleaning Duties Proactively keep all guest facing and desk areas clean - enact preventative cleaning routines Maintain highly organized work environment Ensure dispatch and front office areas fully stocked and organized at all times Must be able to lift 30 pounds   Flexibility Work any supplemental shifts for Maintenance ensuring proper staff coverage Perform any duties requested by a Manager, Director, or Supervisor   Professional Appearance and Image Be PUNCTUAL in reporting to work Be neatly dressed in APPROPRIATE UNIFORM WITH A NAME TAG Be READY Personal hygiene is required   JOB SPECIFICATIONS Maintenance/Park experience (Campground, Camping Office, Park) Self-Starter, Motivated, Confident, Optimistic, Leader Excellent Communicator Self-Disciplined, Detail oriented Guest Advocate, Hospitality focus Problem Solver Computer skills and knowledge (Microsoft Office - Word/Excel, ability to type, etc.) Phone and Radio etiquette Team Player       PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to sit and/stand/or walk for long periods of time throughout the day Requires manual and bi-manual dexterity, fine and gross motor skills, eye/hand coordination, near vision, hearing and speech Requires occasional kneeling and bending Requires occasional walking, reaching above shoulder, pushing and pulling Work environment: While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time.  The noise level is generally moderate.   EQUAL OPPORTUNITY EMPLOYER DARIEN LAKE THEME PARK RESORT IS A DRUG FREE WORKPLACE   OTHER FUNCTIONS Any and all other duties as assigned or necessary in order to support the Darien Lake Accommodations Department and the park as a whole.  While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties when circumstances (e.g., emergencies, changes in workload, rush jobs, staff levels, or technical developments) dictate.