Job Description:

Description Summary: The Procurement-to-Pay (P2P) Expediter Role is a system level position responsible for the resolution of all invoice to payment discrepancies including but not limited to open receipts and invoices related to the procurement of supplies, equipment and services for assigned CHRISTUS Health ministry organizations and affiliates. Managing all credit or threat of credit hold alerts from internal or external sources. The P2P Expediter investigates, analyzes, resolves and coordinates resolution of issues. This position acts as a liaison between CHRISTUS Health Shared Service Procure-to-Pay Agents, Accounts Payable Agents, Corporate Procurement, and Ministry Organization's receiving staff and Vendor Representatives. It includes responding to all customers, seeking direction and guidance on Shared Procurement and AP processes and procedures as well as identifies repetitive problems and works with P2P leadership on corresponding process improvements. Incumbent will routinely be handling confidential records; involved in discussions surrounding confidential matters relative to supplier relationships and expected to maintain confidentiality within the P2P department.  Responsibilities: Identify vendor issues quickly and work to resolve the issues to ensure payment is made by the vendor's due date and capitalize on all rebates  Establish strong working relationship with vendors and regional associates to ensure timely payments and excellent customer service  Working as a team to assist other associates to ensure invoices are processed timely and within SLAs  Ability to multi-task and adjust schedule as needed to meet department deadlines  Ability to resolve all credit holds or credit threats by performing required research, payment details to vendors, advising AP, Procurement, Material Management as to necessary action needed for invoice resolution  Responsible for obtaining all packing slips and proof of deliveries required to clear quantity related issues, working with receiving personnel at the various ministry organizations to resolve shipping discrepancies and requests receipt adjustments when necessary  Confirms contractual pricing and notifies Contract Analysts of pricing discrepancies as outlined per guidelines  Modifies purchase orders as necessary based on research, direction of management in prescribed methods and ensures all information is documented in the ERP system to include root cause codes  Identifies repetitive problems and works with Quality Assurance Manager on corresponding process improvements  Notify Master Data Management Team of database changes necessitated by product specification changes, vendor mergers and acquisitions, location changes, member organization account changes as identified through normal course of business  Understands and maintains established departmental goals, objectives, policies and procedures such as processing invoice discrepancies within established timelines, meeting customer service standards and following standard operating procedures pertaining to working hours, planned and unplanned absences and phone usage  Identify training needs of local ministry organization's needs (Receivers, Requestors, Approvers, AP Associates, Technology)  Escalates issues appropriately driving towards resolution  Responsible for performing these duties within established departmental service level goals while exhibiting CHRISTUS Health Core values to fulfill the ministry's mission  Generate vendor reconciliations on all Top Vendors and serve as the key person on vendor calls to resolve all outstanding invoices, credit memos and unapplied payments Knowledge to problem solve and know when to request vendor statements to resolve invoice issues  Serve as the SME (Subject Matter Expert) and "go to" person for other associates and regions  Previous experience working in a fast-paced shared service environment with multiple region invoice processing of at least 300 problem invoices per day  Clear communication with all level of management and adhering to AP policies and procedures  Ability to identify 1099 vendors and understand the guidelines for reporting  Perform miscellaneous duties and special projects as needed  Requirements: Bachelor's degree in Business or Accounting preferred or equivalent experience Five plus years of Accounts Payable experience  Must be able to utilize Excel equivalent to an intermediate user level to create spreadsheets, analyze data and create recommendations based on data results.  Excellent verbal and written communication skills  Strong problem-solving skills with ability to research problems and present findings  Must have proven prioritization and coordination skills, strong organizational skills as well as high level of initiative Previous experience working with I-Payables or another automated image capture system  Previous experience working with Infor or another ERP accounting and automated workflow system  Meticulous in attention to detail and ability to identify and troubleshoot issues quickly  Intermediate knowledge and proficiency with Microsoft Office Suite & SharePoint  Strong analytical and vendor reconciliation skills  Ability to multi-task and perform special projects under stress  Demonstrated ability to identify, investigate, analyze and resolve complex issues  Ability to manage multiple priorities within a fast-paced environment (multi-tasking is a must)  Ability to recognize and recommend process improvements  Good verbal and written communication skills  Experience in problem solving and data validation  Preferred experience with Integrated Procure-to-Pay systems  Must have ability to work effectively in a large, multi-level, geographically dispersed organization  Prefer experience in multi-entity shared service environment.  Prefer medical supply commodity knowledge.  Preferred APS, APM, APPM  Work Type: Full Time EEO is the law - click below for more information:  We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at (844) 257-6925.