Job Description:

Pay: $45000 per yearAt Great Wolf the Sales Associate uncovers, converts and services high volume group and event business in accordance with goals established by Lodge leadership, contributing to the overall success of the Lodge.Essential Duties & Responsibilities:Convert group and meeting inquiries to sales via fast response time, exceptional sales skills and diligent client serviceBuild and maintain key client relationships, generating repeat business and lifetime valueDemonstrate strong account management fundamentals, including effective entry of all activities in CRM system, tracing next steps, pipeline management and setting future meetings.Prepare compelling group proposals, sales materials and contracts that result in sales winsCreate and update quarterly sales action plans outlining business development objectives and market segment strategyDeliver on assigned group room and catering sales goals that contribute to the overall financial success of the lodgeComplete Banquet Event Orders (BEOs) and Resumes for clients and operations departments to communicate specific needs, contracted/agreed-upon details and pricing for the meeting, event or programProvide consultation/advice to clients on all aspects of lodge's facilities and services when proposing and contracting groups and eventsMonitor room blocks and communicate with appropriate property personnel on a weekly basis regarding group room pick-ups, rooming lists, etc.Represent the lodge in investigating and resolving any group complaints or conflicts including, but not limited to: billing issues, misplaced items, reservations and contract discrepanciesProvide detailed information on meeting-specific needs throughout the entire booking process from negotiation through departureEnter accurate rooming lists, routing information, tax-exempt status and verification of payment in Company software systemsSubmit a weekly report to the director of sales and catering documenting sales activities, converted business and pipeline progressionMaintain Posting Master (PM) account ledger by keeping track of all open PM accountsBasic Qualifications & Skills:Associates degree in hotel/hospitality or related field or equivalent experience/education combinationMinimum 2 years' relevant experience in hospitality industryDemonstrated proficiency in Microsoft Office SuiteSuccessful completion of criminal background check and drug screenSuccessful Department of Motor Vehicle checkProfessional communication skills both verbal and writtenDesired Qualifications & Traits:Significant customer service experienceStrong problem solving and organizational skillsAttention to detail and ability to exceed quality standardsEnthusiastic and positive energyMulti-tasking abilityPhysical Requirements:Able to lift up to 20lbsAble to bend, stretch, and twistAble to stand or sit for long periods of time