Job Title:
Director, Aquatics

Company: Great Wolf Lodge

Location: CONCORD, NC

Created: 2024-04-20

Job Type: Full Time

Job Description:

Pay: $0 per hour - $0 per hour The Director of Aquatics is responsible for directing all aspects of aquatics services and programming including but not limited to operations, planning, budgeting, staffing and payroll. Senior level position, which must ensure guest and employee satisfaction is achieved while maintaining profitability within the aquatics function.Essential Duties & ResponsibilitiesDevelop detailed, realistic, and comprehensive plans that support organizational objectives, effectively allocating resources and time across groups or departmentsFiscal and budgetary management of aquatic operations including creating and maintaining departmental budgets, forecasts, and financial reports as needed; reviewing and approving all purchases for the departmentParticipate and collaborate on cross-functional teams in order to effectively coordinate resort activitiesMonitor, manage and respond to guest comments and proactively addressing guest comments with operational resolutionsConduct investigative actions with guests, where necessary, for guest service and liability claimsDevelop, implement, and monitor schedules for the waterpark operationRecruiting, hiring, training, and evaluating team member performance against standards; including evaluation of compensation changesPlan and implement staff training and development programs within the departmentParticipates in the Manager-On-Duty (MOD) program and executes dutiesDescribes and assign responsibility and authority for the operation of the departmentMonitor mechanical equipment and reports any problems to Engineering for repair by submitting work orders for repairs immediately to ensure effective waterpark operationsServe on resort Executive Committee to represent the interests of the waterpark and safety programsEnforce policies and procedures; maintain a working knowledge of general and departmental safety procedures. Attends safety training programs and in-service education as requiredOversee Risk Management and Safety programsRequired Qualifications & SkillsHigh School diploma or GEDExperience creating and maintaining documents with Microsoft Office (Word, PowerPoint, Excel)Minimum of 3 years experience managing large aquatics department with various waterpark attractionsEllis & Associates (E&A) International Lifeguard Training Program licenseE&A Basic Leadership Training LicenseE&A Instructor LicenseExperience in First Aid, CPR, and AEDCertified Pool Operator (CPO) or Aquatic Facility Operator (AFO) licenseWillingness to work flexible schedule including nights, weekends, and/or Holidays as neededDesired Qualifications & TraitsCollege DegreeEmergency Medical Technician or other medical backgroundDemonstrated ability to effectively resolve conflictCommitted to comprehensive and in-depth analysis, planning, and implementation of every work effortProjects a positive public relations image to team members and guests.Ability to motivate diverse groups to achieve extraordinary goals and overcome challengesPhysical RequirementsSwim 50 yards in 4 ft. of water and retrieve a 10 lb brick from the bottom of poolSit or stand for extended periods of time.Extended exposure to hot and humid environments.Climb multiple flights of stairsEqual Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)