Job Description:

Job Description WORK FOR A WINNING TEAM THAT NOW OFFERS BENEFITS FROM DAY ONE, PLUS DAILY PAY* At Hilton Grand Vacations, you will become a part of a culture that encourages and motivates you toward achieving your goals. Here's why you will love it here: Recognition Programs and Rewards Excellent health care options, including medical, dental, and vision A people-first culture Go Hilton: Travel Discounts Program Hilton hotel rates worldwide. Perks at work: Employee Pricing platform Employee Assistance Program that supports your physical and mental well-being. Paid Vacation Time and Paid Sick Days 401(k) program with company match Tuition reimbursement programs Numerous learning and advancement opportunities And more! What Will I be Doing? The Assistant General Manager assists the Director of Area Operations in all facets of the property operation by improving all resources to acquire outstanding customer service and achieve all financial goals. You are responsible for driving company success through performing the following tasks to the highest standards: Lead, direct and coordinate all efforts of the Front Desk Assists the Director of Area Operations with guidance and supervision of all front of the house departments, promoting outstanding customer service in accordance with HGV standards. Assists the Director of Area Operations in coordinating the efforts of all departments to ensure all standards are met in the areas of productivity, profitability, cleanliness, owner/guest satisfaction and maintenance. Conducts periodic inspection of units, building and grounds noting deficiencies of employees, contractors and physical appearance of property. Notifies housekeeping and maintenance operations for corrective action. Responds appropriately to owner/guest problems. Ensures service is delivered in a friendly and personalized manner. Reviews and evaluates all aspects of the resort's operations and makes recommendations to the General Manager for changes as needed. Advises and seeks consultation from the General Manager regarding problems or areas of concern. Maintains an awareness of new trends or legislation that may affect the property (i.e. changes in the law, zoning, etc.). Maintains a general understanding of State and Federal laws governing the operations of resorts. Assists in creating and monitoring guidelines by which all employees are hired, trained, coached, counseled and terminated. Assists in developing and maintaining cost and labor controls to ensure operation within budget. This includes monitoring performance through observation and feedback. Develops career path opportunities for department heads and provides immediate direction and training to obtain these goals. Is an Active Member of the Safety Committee and promotes safety awareness among all staff members. Assists Security to ensure key control, loss prevention, and safe facilities Qualifications What Are We Looking For: Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. At the core of our company's success are our Team Members. To fulfill this role efficiently, you possess the following minimum qualifications and experience: 4 + years managerial experience in hospitality  Excellent written and verbal communication skills. Excellent customer service skills. Highly skilled in solving practical problems using good judgement to deal with a variety of variables in guest and business situations. Excellent interpersonal and service skills. Our dedication to excellence is recognized and celebrated by some outstanding accolades including being named to Newsweek's Most Loved Workplaces list in 2021, a Stevie American Business Awards Gold winner for Company of the Year in Hospitality and Leisure, ranked a top company by LinkedIn in Travel & Hospitality on its 2022 Top Companies Industry Edition list and becoming a Great Place to Work® certified company, earning our 2022 certification. *Eligibility: All U.S. hourly Team Members not represented by a labor organization or subject to collective bargaining agreement. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.