Job Description:

Bringing smiles is what we do at TTEC... for you and the customer. As a Service Delivery Team Lead working remotely, youll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.What Youll DoDo you love leading? Looking for an opportunity to learn more about the industry and gain direct management experience? Youll motivate your team to make sure theyre on track to meet goals. Youll answer associates questions, issues, and customer escalation while ensuring quality customer experience on every call as youre the first line manager for your team.Youll report to the Ops Manager. Were looking for a leader to Act as one, as you will encourage and motivate you team to resolve issues, accomplish goals and influence their career mobility.During a Typical Day, YoullCoach associates to ensure achievement of company and client goals while addressing employee related issues and coordinating training on new or revised information relating to services, products or processes of projectsManage multiple, complex, ongoing tasks and projects while monitoring absence and attendance of your teamMotivate and mentor your team with your open, honest manner and in providing feedback and acknowledging a job well done Have an active Resident State Health Insurance LicenseWhat You Bring to the RoleAssociate degree, technical school or equivalent work experiencePromote a performance-driven culture and always work towards reaching for amazingEngage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasksMentor and inspire othersCustomer-focused mindsetComputer experience with MS Office, customer relationship management applications, and learning management pensation and BenefitsThe anticipated range for individuals expressing interest in this position is $19-$21/hr.Visit for more information.What You Can ExpectSupportive of your career and professional developmentAn inclusive culture and community minded organization where giving back is encouragedA global team of curious lifelong learners guided by our company valuesAsk us about our paid time off (PTO) and wellness and healthcare benefitsAnd yes... a great compensation package and performance bonus opportunities, benefits youd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)About TTECOur business is about making customers happy. Thats all we do. Since 1982, weve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the worlds leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.#LI- Remote