Job Description:

What Makes a Honda, is Who makes a HondaHonda has a clear vision for the future, and it's a joyful one.  We are looking for individuals with the skills, courage, persistence, and dreams that will help us reach our future-focused goals.  At our core is innovation. Honda is constantly innovating and developing solutions to drive our business with record success.  We strive to be a company that serves as a source of "power" that supports people around the world who are trying to do things based on their own initiative and that helps people expand their own potential. To this end, Honda strives to realize "the joy and freedom of mobility" by developing new technologies and an innovative approach to achieve a "zero environmental footprint."We are looking for qualified individuals with diverse backgrounds, experiences, continuous improvement values, and a strong work ethic to join our team.If your goals and values align with Honda's, we want you to join our team to Bring the Future!About this Position:The Assistant Zone Manager Parts & Service Operations supports the Zone Parts & Service Manager in activities aimed at the improvement of Honda/Acura Customer Satisfaction (Treatment / Convenience / Fix First Visit), Customer Retention, parts and accessories sales business, repair order growth, the Express Service & Accelerated Service initiatives, and Initial Quality Satisfaction of Honda/Acura products. The AZM is primarily responsible for guiding, supporting and setting the performance expectations of the zones DPSMs daily activities in addition to achievement of any other assigned areas of responsibility, tasks or projects. AZM is also responsible to maintain the brand protection and interest of AHM and the Honda/Acura Brands.Responsibilities include:Achievement of customer satisfaction "Convenience" objectivesAchievement of customer satisfaction "Treatment" objectivesAchievement of customer satisfaction "Overall CSE/ACE" objectivesAchievement of Honda and Acura Parts Sales and Accessories Sales objectivesAchievement of Assigned Fixed Right First Visit ObjectivesAchievement of Assigned "Dealer Visit" objectivesAchievement of Vehicle Service Contract Sales ObjectiveWho we are seeking:We are looking for qualified people and diverse background and experiences, open minds, and a disciplined work ethic, to bring the future to Honda.Required Work Experience:4-year automotive management degree or equivalent work experience6-8 years of related work experience including interacting with dealerships on a wholesale and retail level (preferably as Sr. District Parts & Service Manager.)Demonstrated proficiency in managing associates remotelyMarketing experience as it relates to express service metro market campaigns and parts / accessory sales improvements at the dealership levelRequired Education:4-year automotive management degree or equivalent work experienceDesired skills:Must have strong customer relations skills, strategic business planning skills to support major areas of responsibility, target marketing skills, knowledgeable of warranty administration, parts and service policy and procedures.Strong understanding of Honda/Acura Dealers Parts & Service operations and Honda/Acura financial statement and EXAM dataMust be proficient in the use of analysis, action planning and follow up to achieve assigned business objectivesExcellent communication (verbal, written and presentation), analytical, planning, conceptual and organizational skills are requiredThis position requires frequent travel and possible future relocation.What differentiates Honda and makes us an employer of choice?Total Rewards:Competitive base salaryPay will be based on several variables that include, but not limited to geographic location, work experience, education, etc.Annual BonusIndustry-leading Benefit Plans (Medical, Dental, Vision)Paid time off, including vacation, paid holidays, sick time, and personal days401K Plan with company match + additional contributionCompany VehicleCareer Growth:Advancement opportunitiesCareer mobilityEducation reimbursement for continued learningTraining and Development programsAdditional Offerings:Wellbeing programCommunity service and engagement programsProduct programsFree drinks onsite