Job Description:

Technical Support Engineer Anywhere, US (100% Remote) Contract Job ***** Our client is seeking an experienced Technical Support Engineer with outstanding expertise in Jira and Confluence . The Support Engineer will be responsible for providing exceptional support to our users, addressing queries ranging from project configuration changes and user access request(s), to the creation of new projects/project initiatives. This role requires a deep understanding of Jira and Confluence, as well as excellent problem-solving skills and a customer-focused approach. Basic Job ***** User Support and Query **** --> Act as a first point of contact for all of the clients Jira and Confluence, related queries --> Provide prompt and accurate solutions to user problems and requests. Project **** --> Handle requests for changes in project configuration, ensuring that these changes meet the business requirements and comply with company policies. User **** --> Manage user access, roles, and permissions. New Project/Space **** --> Create new projects and setup workflows based on the requirements. Continuous **** --> Regularly review and suggest improvements to the Jira and Confluence setup to enhance performance and user experience. ***** --> Work closely with other IT/Technology and related support teams to ensure a cohesive approach to user support enterprise-wide. Other Essential Skills and ***** --> Proven experience (3+ years) as a support engineer or similar user-facing role with a focus on Jira and Confluence. --> In-depth understanding of Jira and Confluence, including advanced features and admin capabilities. --> Proven ability to handle multiple tasks at once - excellent in multi-tasking --> Excellent communication and interpersonal skills. Nice to Have(s) / Preferred ***** --> Familiarity working with Bitbucket is highly desirable. --> Scripting and automation skills are highly desirable. Be a part of the ConsultNet difference. As a leading national provider of IT staffing and solutions, ConsultNet delivers exceptional services to startup, midmarket and Fortune 1000 companies across North America. Since 1996, weve partnered with clients to create rewarding opportunities for our consultants, successfully building teams that have surefire results. In the past two years alone, we have placed more than 1,500 consultants in contract, contract-to-hire, or direct placement opportunities. We understand communication is key to finding the right job that matches your skills and career goals. For us, its not just the work that we do; its how we do the work. Our breadth of offerings extends to multiple IT positions in major markets throughout the country, see more at -