Job Description:

What Makes a Honda, is Who makes a HondaHonda has a clear vision for the future, and it's a joyful one.  We are looking for individuals with the skills, courage, persistence, and dreams that will help us reach our future-focused goals.  At our core is innovation. Honda is constantly innovating and developing solutions to drive our business with record success.  We strive to be a company that serves as a source of "power" that supports people around the world who are trying to do things based on their own initiative and that helps people expand their own potential. To this end, Honda strives to realize "the joy and freedom of mobility" by developing new technologies and an innovative approach to achieve a "zero environmental footprint."We are looking for qualified individuals with diverse backgrounds, experiences, continuous improvement values, and a strong work ethic to join our team.If your goals and values align with Honda's, we want you to join our team to Bring the Future!Job PurposeAssistant National Manager - Field Parts & Service (Customer Care) supports the Parts and Service Field in activities aimed at the achievement and growth of: Customer Service Satisfaction with a significant emphasis on Treatment and Convenience leading to achievement of VSS goals, CS process improvement, improvement of Dealer CS recovery efforts and National presentation support.This position will build successful relationships with Dealers, National Staff and Honda Field personnel using verbal and written correspondence to accomplish AHM's goals and objectives.The successful candidate is expected to analyze data, identify gaps, recommend improvement activities, manage projects, create presentations from his/her analysis, and report results to Executive Management.The successful candidate is also expected to build relationships with Zone Management and National Departments. This is a developmental position.Key AccountabilitiesAchievement of assigned VSS objectivesAchievement of assigned Customer Treatment objectivesAchievement of assigned Customer Convenience objectivesAchievement of oil change service timeManage DPSM CommitteeSupport Business Plan ProjectsHandling & Coordination of additional activities as assigned.Qualifications, Experience, SkillsBachelor Degree and / or equivalent work experience.Automotive dealership retail Service and/or Parts experience preferred.Experience as a Senior District Parts and Service ManagerExperience related to achieving high and consistent CS performance at the dealer levelStrong understanding of CS data and analysis tools.Strong understanding of Express Service and Accelerated Service ProgramsExperience related to working with National departments and personnelStrong analytical abilities to identify ongoing opportunities and make recommendations to managementStrong written, verbal and presentation communication skillsStrong organizational and time management skillsProven ability to work with cross functional teamsWorking knowledge of AHM CSE Data, reporting and analyticsWorking knowledge of AHM ACE Data, reporting and analyticsWorking knowledge of AHM Post Service Follow-up ProgramWorking knowledge of conducting mystery shopsWorking knowledge of conducting time studiesWorking knowledge of conducting staffing assessmentsWorking knowledge of AHM Service Advisor Skills Training resourcesWorkstyleRemoteBenefits and Total RewardsWhat differentiates Honda and makes us an employer of choice?Total rewards:Competitive base salary Pay will be based on several variables that includes but not limited to geographic location, work experience, education, etc.Annual BonusIndustry-leading Benefit Plans (Medical, Dental, Vision)Paid time off, including vacation, paid holidays, sick time, and personal days401K Plan with company match + additional contributionRelocation EligibleLifestyle BonusCareer Growth:Advancement opportunitiesCareer mobilityEducation reimbursement for continued learningTraining and Development programsAdditional Offerings:Wellbeing programCommunity service and engagement programsProduct programsFree drinks onsiteHonda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.