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Job Title

(Asian) Executive Host - Philadelphia

Company : Live! Casino·Hotel

Location : Philadelphia, PA

Created : 2021-04-24

Job Type : Full Time

Job Description

Function (Scope and Main Purpose of Job) The Executive Host is responsible for providing quality guest service, guest satisfaction, and increasing rated play and grows actual revenues annually, consistent with property plan, and cross property goals. The Executive Host will be an integral part of Live! Casino and Hotel in building and improving market share as being the key contact for guests and repeat visits. Maintains high visibility on the gaming floor to build and maintain relationships with frequent players. Responds to players needs and requests and resolves player issues following established guidelines.Pending PGCB ApprovalCore Service Standards CLEAN: Must make the property shine and look impeccable while maintaining a neat CLEAN and crisp personal appearance. SAFE: Must make guests feel SAFE and comfortable through creating a worry free, carefree experience. FAST: Provide FAST and efficient service with accuracy. Meet service time requirements and anticipate guest needs. FRIENDLY: Greet each guest with FRIENDLY welcomes, making eye contact and smiling. Use H.E.A.R.T. steps to ease guest concerns. Say thank you to departing guests. FUN: Work passionately as a team to create a FUN experience both for everyone who works and plays here. Specific Responsibilities and Duties · Works with Management within budget for premium rated players and VIP promotions. · Devotes significant time being visible and available on the casino floor in order to meet and greet guests during individual visits as well as during special events. · Ensure guests have a favorable gaming experience thorough developing trust and confidence in their player development hosts. · Evaluate customers play for comping needs. · Issues comps as necessary and authorized. · Responsible for managing and increasing rated play. · Communicate with premium/rated players through telemarketing, letter writing about available services, promotional opportunities and special events. · Coordinates the lines of communication between guest and other departments to ensure quest satisfaction. · Coordinates, and implements player promotional plans, processes and programs. · Review activities and promotional status with Director/Vice President of Player Development. · Meet with departmental director and managers as necessary. · Supervise Casino Hosts. · Ability to extend complimentaries in accordance with the property comp matrix. · Other duties as assigned Job Requirements (skills, knowledge, and abilities) · Two (2) to four (4) years’ experience in casino marketing, with direct customer contact preferably in the casino or hospitability industry. · A four (4) year degree in Marketing, Business and or a related field or equivalent work experience. · Must be able to obtain and maintain a valid gaming license as determined by the state Gaming Control Agency for the position. · Ability to communicate clearly and effectively both orally and in writing. · Requires excellent analytical, problem solving, critical thinking and decision-making skills. · Ability to perform the manipulation of numbers and basic math calculations. · Ability to perform assigned duties under frequent time pressures in an interruptive environment. · Knowledge of Player Tracking System, AS400, Microsoft Word and E.D.T systems. · Knowledge of Gaming regulations. . Fluency in English (speech and writing) is required as well as in either Chinese , Vietnamese or Korean Educational Requirements · Two (2) to Five (5) years of experience in customer service, marketing, hospitality management and/or gaming. · A four (4) year degree in Marketing, Business and or a related field or equivalent work experience. · Two years of experience in direct interaction with customers. · Must be able to comply with all state gaming regulations, which may include obtaining a license. Physical Requirements · Ability to stand 50%. · Ability to walk 50%. Working Conditions · 24/7 high energy casino with over 300,000 sq. ft of gaming and entertainment space and approximately 2000 employees · Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises. · You will work in an environment where smoking is allowed. · Office environment Requisition ID: 2020-2897 Street: 900 Packer Ave