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Job Title


Store Protection Specialist


Company : Ross Stores, Inc.


Location : Glassboro, NJ


Created : 2020-10-25


Job Type : Full Time


Job Description

GENERAL PURPOSE:This position provides a visible presence at the Store entrances/exits, mitigating theft and fraud and maintaining a safe and secure environment for Associates and Customers/. The Specialist makes eye contact, smiles, and greets all Customers in a prominent, courteous and friendly manner deterring opportunity for theft by demonstrating “command” presence in a Company issued vest/required black attire, and monitoring the Code 50 package inspection policy/. Walks sales floor to identify and address potential theft indicators, as directed by Store Leadership/. Partners with Store Leadership to ensure compliance with Loss Prevention directives and minimization of operational shortage/. Must embrace Company values and have a mentality to protect the Ross treasure/.ESSENTIAL FUNCTIONS:Maintaining Safe & Secure Environment:+ Understands that safety is the number one priority and practices safe behaviors in everything they do and assists Store Leadership in maintaining a safe and secure environment for both Associates and Customers/. + Provides visible “command” presence, including prominent greetings with eye contact, at Store entrances/exits and on sales floor in a Company issued vest/required black attire, monitoring for potential safety issues/. + Removes clutter and ensures safe, clear egress to emergency exits/.Developing Great Teams & Partnerships:+ Provides great Customer service by prominently greeting Customers, making eye contact, smiling and answering questions in a friendly and courteous manner/. + Treats all Customers and Associates with respect/. + Demonstrates courtesy, friendliness, and professionalism at all times/. Recognizes Associates using Company recognition programs/. + Regular involvement with internal and external partners/. May include conference calls, scheduled district meetings, educating Associates, providing recognition, etc/. + Other duties as assigned to support Loss Prevention initiatives/.Personal and Store Brand+ Represents and supports the Company brand at all times/. + Maintains a professional appearance, in accordance with Company dress code/.Mitigating Theft & Fraud:+ Monitors entrances/exits as well as sales floor for potential theft by identifying suspicious behavior/. + Gathers theft indicators and uses internal or external intelligence to impact shortage trends/. Effectively communicates to Store Leadership and Loss Prevention Leadership/. + Adheres to Company policy for external theft response/. + Executes all Company Best Practices and maximizes productivity by minimizing steps and touches while working/.Minimizing Operational Shortage:+ Increases Store awareness on effective processes to minimize operational shortage/. Trains and educates Associates on shortage reduction initiatives/. + Observes and validates proper checkout procedures for Customers and Associates/.COMPETENCIES:+ Manages Work Processes + Business Acumen + Plans, Aligns & Prioritizes + Builds Talent + Collaborates + Leading by Example + Communicates Effectively + Ensures Accountability & ExecutionQUALIFICATIONS AND SPECIAL SKILLS REQUIRED:+ High School education or equivalent required, AA degree preferred/. + One year retail supervisor experience or similar training preferred/. + One year loss prevention/security training preferred/. + Active Security Guard License preferred + Ability to work effectively in a fast/-paced environment/. + Strong communication skills/. + Demonstrated ability to build and maintain relationships with the Store team/. + Excellent Customer service skills/. + Proven ability to effectively resolve conflict/. + Must be able to comply with all applicable federal and state laws and regulations for security positions, including but not limited to, additional background screening, physical examination, fingerprinting and/or drug and alcohol testing/.PHYSICAL REQUIREMENTS/ADA:+ Consistent timeliness and regular attendance/. + Ability to spend up to 100% of working time standing, walking, and moving around the Store/. + Must be able to raise or lower objects more than 25 lbs/., from one level to another /(includes upward pulling/)/. + Must be able to regularly bend, stoop, or crouch /(frequency and duration will vary per daily business need/)/. + Certain assignments may require other qualifications and skills/.SUPERVISORY RESPONSIBILITIES:NoneDISCLAIMERThis job description is a summary of the primary duties and responsibilities of the job and position/. It is not intended to be a comprehensive or all/-inclusive listing of duties and responsibilities/. Contents are subject to change at management’s discretion/. Ross is an equal employment opportunity employer/. We consider individuals for employment or promotion according to their skills, abilities and experience/. We believe that it is an essential part of the Company’s overall commitment to attract, hire and develop a strong, talented and diverse workforce/. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex /(which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding/), veteran status, military status, marital or registered domestic partnership status, medical condition /(including cancer or genetic characteristics/), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws/. '235442