Manager Technical Services - Greenville, SC Apply now » Date: Sep 28, 2020 Location: Greenville, SC, US, 29607 Company: Hubbell Incorporated Corporate Overview Hubbell Incorporated was founded in 1888 and has grown into an international manufacturer of quality electrical, lighting and power solutions with more than 75 brands used and recognized around the world. Our founder, Harvey Hubbell, developed tooling and equipment to serve the growing demand for new assembly and manufacturing machinery during the industrial revolution. An early, and one of many patents awarded, came for the creation of the first practical method to control electricity through the pull chain socket that remains unchanged today. As a market leader in reliable, electrical solutions, we provide more than half a million products delivered through our various business groups. Hubbell is committed to continually innovating solutions that work, transforming old products with new ideas, and ensuring that we Energize, Enlighten and Empower the communities that support us. Division Overview Hubbell Lighting (HLI) is committed to elevating the lighting experience. Empowered by lighting solutions that integrate seamlessly into their environment, save energy, provide improved quality of light, deliver return on investment and armed with Hubbell’s unflinching support, its customers are able to think differently about how, where, and when they can use light. As one of the largest lighting fixture manufacturers in North America, it features a suite of brands that provide a full range of indoor and outdoor lighting products serving the commercial, industrial, institutional, and residential markets. Brand Overview The Hubbell Lighting Group (HLI) is elevating the lighting experience. We are empowering customers with lighting solutions that integrate seamlessly into their environment, save energy, provide improved quality of light and deliver return on investment. Armed with unflinching support, our customers are able to think differently about how, where, and when they can use light. As one of the largest lighting fixture manufacturers in North America, we feature a suite of brands that provide a full range of indoor and outdoor lighting products serving the commercial, industrial, institutional, and residential markets. The lighting industry has changed dramatically. In 2007, HLI was an electrical lighting company and most of our engineers were mechanical engineers. With the rapid adoption of solid-state lighting, we quickly transitioned to become an electronics manufacturer. We now feature a workforce of skilled electronics engineers designing LED circuits, drivers, sensors and controls systems. With this talent in place, we’ve significantly changed our approach to design of manufacturing, product testing, reliability testing, and quality systems to exceed today’s SSL standards Posting Address Hubbell Incorporated 701 Millennium Boulevard Greenville, SC 29607 Position Overview The Technical Services Manager - Controls role is the primary technical resource for Hubbell Control Solution brand. The Technical Services Manager - Controls will work closely with Hubbell Lighting's business units, field sales force, agent partners and customers and is responsible for actively driving and managing the technical support and Field Service function in the sales process. This role is focused on working in conjunction with the HCS sales team as the key technical advisor and product advocate. Duties and Responsibilities + Manage the HCS technical support team with both remote support and technical support 800#. + Manage the Field Service business for Hubbell Control Solutions consisting of scheduling, internal Field Service Engineers and 3rd party contractors. + Listen, understand and convey customer requirements. + Assist in the design and development of new products and tools - particularly from a customer/field service perspective to help avoid problems that may occur. + Maintain accurate records of target accounts, opportunities, projects, contacts and correspondence in company approved databases. + Understanding of Data Analytics. + Resolve customer issues or difficulties in a manner that is consistent with the company mission, values, and financial objectives. + Expand offerings in service and support to serve customers and promote growth. Skills and Experience + Management experience in support services is a plus + Management experience in personnel direct reports + Computer Skills: Microsoft Office (Excel, Word, Power Point, Outlook, PowerBI) + Strong communication skills – verbal (phone and personal contact) and written + Strong organizational skill + 4 year Business and/or Technical degree and/or 5+ years of experience working in a technical services field (building environmental systems preferred) Education Bachelors Degree in Engineering General or Business Hubbell Incorporated, its subsidiaries and affiliates, is an EO Employer AA: M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity or any other protected class.