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Job Title


Helpdesk Specialist


Company : House of Blues


Location : Los Angeles, CA


Created : 2020-10-10


Job Type : Full Time


Job Description

Job Summary: Title: Helpdesk Specialist Location: Los Angeles, CA Who are we? Since its founding in 2008, Roc Nation has grown into the world’s preeminent entertainment company. We work in every aspect of modern entertainment—with recording artists and producers, songwriters and athletes. Our client list includes some of the world’s most recognizable names: from Rihanna, Shakira, J. Cole, and Big Sean to Kyrie Irving, Todd Gurley, Leonard Fournette, and Robinson Cano. We are a full-service organization, supporting our diverse roster of talent via artist management, music publishing, touring, production, strategic brand development and beyond. We’ve forged strong partnerships with the world’s leading experts in artist management, technology, fashion, and philanthropy, and are redefining the business of entertainment. Who are you? Motivated, driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Roc Nation, our people embrace these qualities, so if this sounds like you then please read on! The Role: Roc Nation, a Live Nation joint venture, is seeking a Helpdesk Specialist for end-user support, JAMF Administration and general network support, who will be supporting and deploying technologies primarily at the Roc Nation New York office. This position will be reporting directly to our Director of IT. The work environment is fast-paced and exciting, and you will be working with at one of the fastest-growing Media & Entertainment brands in the world. You will be the "go to" person, and while it may require some long days and off hour support, the rewards of helping this highly visible organization grow will be huge! Responsibilities: + Support 200+ (and growing) users and executives on a daily basis, locally and remotely. + Take responsibility for the operation and availability of Mac's/PC's, printers, networking, and Mobile Devices + Use JAMF to distribute software, image machines, and maintain inventory and security for the company + Assist users with software issues and provide training where needed + Maintain the wireless and wired network, expanding as needed using Cisco Meraki + Support the connection to cloud-based services and provide general helpdesk knowledge. + Implement and support an inventory system to track devices as they are deployed Qualifications: + 2+ years in a fast-paced, need-heavy environment working with primarily Macs and some PCs. + B.S. in computer science or related field and/or experience in lieu of degree, or at least 5 years of comparable work experience If the above description sounds like you and fits your background, apply online at /careers to join the Roc Nation and Live Nation Entertainment team today! Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa. EQUAL EMPLOYMENT OPPORTUNITY Roc Nation and Live Nation Entertainment strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law. HIRING PRACTICES The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Roc Nation and Live Nation Entertainment recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Roc Nation and Live Nation Entertainment may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms. Note – Roc Nation benefits and policies differ from Live Nation. About Us Recognized three years in a row by Great Place to Work® and named one of People Magazine’s top 50 Companies that Care, Live Nation Entertainment is the global leader in live entertainment and ticketing. Our world-class portfolio reaches all aspects of the live event and ticketing industry, from ground-breaking software in Ticketmaster, mix of legendary venues and restaurants in House of Blues, production leaders in Concerts, exceptional brand partnerships in Media & Sponsorship, and unparalleled team of artist managers in Artist Nation supported by diverse professionals in all facets of Corporate operations. We recognize that our most important assets are our employees, the rock stars who keep the live experience going. Generous vacation, healthcare, and retirement benefits are just some of the great perks we offer to support our global workforce of more than 38,000. For any stage in your career, our many unique benefit programs are designed to help you live life to the fullest. We offer student loan repayment to support recent grads, six months of paid caregiver leave to support new parents, perks like Roadie Babies (bring your little ones & a caretaker along with you on work trips) and Music @ Home (stipend to cultivate your little ones’ music interest), and tuition reimbursement to fuel your ongoing professional development. Plus, working for the world's largest live event and ticketing company means you'll have access to free concerts, festivals, sports games, and more through our exclusive employee ticket concierge. There is no bigger stage for your career. See what your future looks like at Live Nation Entertainment.