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Job Title

Customer Service Representative - Part Time

Company : Spectrum Health and Human Services

Location : Springville, NY

Created : 2020-10-10

Job Type : Full Time

Job Description

Agency Profile: Spectrum Human Services respectfully partners with adults, children and families as they recover from behavioral, emotional, mental health and/or substance related disorders by offering individualized and meaningful opportunities of hope, empowerment and support to achieve self-defined improvements in their quality of life. Part Time - 27 Franklin Street, Springville SUMMARY OF POSITION FUNCTION: Provides excellent Customer service skills. Performs both clerical and administrative support to a team, department head and/or manager. MAJOR DUTIES AND RESPONSIBILITIES: + Knowledge and demonstration of agency core values in day-to-day activities + Ensure the criteria for a high performing team member and the values that support trust, inter dependencies and teamwork are role modeled and consistently evidenced in the work environment + Consistently maintain a neat, organized work environment + Assists with the Pulling Charts/scanning and preparing records + Processes Intakes, scheduling, auditing of all progress notes, posting and filing + Verifications of 3rd Party payers, Medicaid and authorizations, completion of client financial reviews – as needed + Identifies and collects copays/deductibles/fees as appropriate + Processing of client records + Typing + Constant direct communication with other office staff/Program Managers/Office Manager/Director of Support Services + Type business letters, memorandums, reports, charts, etc. on a personal computer + Composes and prepares routine correspondence for signature + Establishes and maintains confidential files and records following agency protocol for such + Proofreads and corrects grammatical, punctuation and spelling errors + Maintains calendar and schedules appointments; sends/receives incoming and outgoing mail and faxes; and follow-ups on dates for action items + Answers telephone and direct calls to the appropriate person + Greets Individuals coming onto the floor and assists them in connecting with the staff member they are here to see + Operates office machines and instructs others in the operation of same + Proficiency in Excel including the ability to work in existing spreadsheets EDUCATION REQUIREMENTS: High School Diploma or equivalent EXPERIENCE: + One year work experience in work related field preferable Must possess a valid Driver’s License with an acceptable driving record EOE Minorities / Females / Protected Veterans / Disabled